The two Team charts are a great place to look at how your team has been performing. This chart is focused around Agents. The difference between Team Trends vs. Team Overview is that Team Trends utilizes a line graph while Team Overview utilizes a bar graph. That aside, they both have the same setup. 

This article will do a quick overview of how to best configure the chart for you.
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Red box:
Configure what results the chart should display. Here, you can create a chart that displays the trend for QA Score and/or CSAT Score.
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​Blue box:
Specify whose results are shown on the chart. Choose between selecting a combo of agents and agent groups to help discover the most accurate trend line.

Purple box: Check this box if you want to include results from Agents that are no longer available in Maestro.
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​Green box:
Determine the time frame for the QA and/or CSAT scores.
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​Orange box:
Finally, you can select whether you would like to filter your results based off of:

After you have finalized the filters, you can now to choose to:

1. Save your current configuration to be the Team Trends chart for everyone

2. Save it as a new personal custom chart for your own reference, or revert the chart to the default settings.
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4. Revert the chart back to the previous iteration by clicking on the counter clockwise turning clock.
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