Agent/Group Details chart allow you to examine closely how your Agents or Agent Groups are performing. In particular, you can configure the chart to help you compare agents/agent groups to each other. 

Both of these charts have similar filter arrangements, with the primary difference being that Group Details is filterable only by Agent Groups [or all agents] while Agent Details is focused on comparing individual agents. 

Red Box:
Choose what results the chart is based off of, and you can choose a combo of:

Blue Box:
Select who the chart bases results on. 

Group Details focuses on results based on Agent Groups, and Agent Details focuses on results for singular agents.
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​Purple Box:
Select who you want to compare the selection from [Red Box] to. 

Green Box:
Here you can establish the date range you would like the chart to encompass.

Orange Box:
This is an optional filter, and this allows you to be a bit more granular with the data used on the chart. 

Here you can choose to filter by:

Black Box:
This is an optional filter, and this allows you split your results for an easier view of the results. Note: you cannot filter and split using the same options. 

Here you can choose to split by: 

After you have finalized the filters, you can now to choose to:

1. Save your current configuration to be the Team Trends chart for everyone

2. Save it as a new personal custom chart for your own reference or revert the chart to the default settings.
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4. Revert the chart back to the previous iteration by clicking on the counter clockwise turning clock.
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