The QA Breakdown table focuses on QA Score and allows you to create a table that is based off of Agent QA Scores. This chart, as well as QA Feedback and QA Counts, can only be configured for a table view. 

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Blue box: By default QA Breakdown analyzes QA Score. Here you are able to specify the group of agents or agent groups you are looking to filter by. 

Orange box: Here you can specify the time frame for what tickets are included in the breakdown.

Red box: This is an optional field where you can choose to filter in a combination of:

Note: whatever you choose in "filter to" by won't be selectable as a column [Green box]. As an example, if you choose to filter by both Rubrics and Ticket Attributes, you won't be able to split your chart by columns. 

Green box: For ease of view, you can also choose to split the columns by either:

For QA Breakdown, you cannot mix and match which columns you choose to filter by. 

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After you have finalized the filters, you can now to choose to:

1. Save your current configuration to be the Team Trends chart for everyone

2. Save it as a new personal custom chart for your own reference or revert the chart to the default settings.
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4. Revert the chart back to the previous iteration by clicking on the counter clockwise turning clock.
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