How is billing determined in MaestroQA?
This will depend on your package. If you are on a monthly package you will be charged based off of number of agents you are QAing.
If you are on an annual package, you will be charged based off of the number of agents you have contracted. If you are unsure how many agents that is, please reference the next section to learn best methods of contact!
As a whole, Admins can check out number of agents available by:
Clicking on Settings
Clicking on User Roles
Clicking on Agents tab
Read the blurb written in a similar format to image shown below
Have more questions?
For Existing Customers
If you are an existing customer, and you are looking to obtain information regarding:
Updating payment option
Updating billing point of contact
Check billing cycle/frequency
Obtain contract details
Upgrading packages
Receiving billing invoices
Check number of contracted agents (annual contract only)
Then, the best point of contact in order would be:
Contact your CSM directly
Chat in via the chat bubble hovering in the bottom left corner
For Existing and Prospective Customers
If you are an existing or prospective customer, and you are looking to obtain information regarding:
Package details and differences
General questions for how billing is determined
If you want to just say hi!
Then, the best point of contact in order would be:
Chat in via the chat bubble hovering in the bottom left corner
Contact your CSM