Intro

Keep track of coaching sessions in MaestroQA by utilizing the Coaching Session reports on the Reporting page.

These reports are only available to MaestroQA Admins. If you need access to these reports but do not have the proper role, please reach out to your MaestroQA Admin to discuss your role permissions.

Walkthrough of Coaching Session Reporting

There are two separate reports available:

  1. Agent Sessions: number of coaching sessions done per agent
  2. Coaching Sessions: number of coaching sessions conducted per coach

Agent Sessions Chart

In the Agent Sessions chart, this is a breakdown of the columns:

  • Agent: refers to the name of the agent as listed in MaestroQA
  • Coach: will show which user conducted the session
  • Sessions Shared: number of sessions shared with the Agent
  • Completed by Coach: number of sessions a coach has marked as completed
  • Completed by Agent: number of sessions an agent has recognized and marked as complete
  • Action: link bring user to Coaching page with agent preloaded

Coaching Sessions Chart

In the Coaching Sessions chart, these are the columns available:

  • Coach: refers to the user who conducted the coaching sessions
  • Agent: number of agents the Coach has conducted coaching sessions with
  • Shared: number of coaching sessions shared with agents
  • Completed by Coach: number of sessions a coach has marked as completed
  • Completed by Agent: number of sessions an agent has recognized and marked as complete
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