# Maestro QA Help Center

> How to maximize insights from conversation analytics!

## English

### Getting Started

- [Set up and onboarding](https://help.maestroqa.com/en/articles/111511-set-up-and-onboarding.md): How to integrate your help desk, build your scorecard, invite your teammates
- [Syncing Tickets with MaestroQA](https://help.maestroqa.com/en/articles/3162869-syncing-tickets-with-maestroqa.md): Integrating your CRM/helpdesk with MaestroQA
- [Ticket Status in MaestroQA](https://help.maestroqa.com/en/articles/4714582-ticket-status-in-maestroqa.md): Understanding the different ticket statuses in MaestroQA
- [Set Time Zone](https://help.maestroqa.com/en/articles/501125-set-time-zone.md): Set your account's time zone
- [Standard Ticket Attributes](https://help.maestroqa.com/en/articles/4346812-standard-ticket-attributes.md): Understanding Standard Ticket Attributes in MaestroQA
- [Guide to User Roles](https://help.maestroqa.com/en/articles/3069843-guide-to-user-roles.md): Walkthrough of how to invite users, sync agent tickets, setup agent groups, and define role permissions
- [Import Agent Groups from Zendesk into MaestroQA](https://help.maestroqa.com/en/articles/2968455-import-agent-groups-from-zendesk-into-maestroqa.md): For Zendesk users, you can easily import your Agent Groups from Zendesk to MaestroQA.
- [Agent Ticket Association Controls](https://help.maestroqa.com/en/articles/3168348-agent-ticket-association-controls.md): Determine how agents are associated with tickets in Maestro

### Integrations in MaestroQA

- [SAML SSO \(Single Sign On\) Integration Details](https://help.maestroqa.com/en/articles/6715940-saml-sso-single-sign-on-integration-details.md)
- [Ingest Data From Your Data Warehouse into Rippit](https://help.maestroqa.com/en/articles/9795978-ingest-data-from-your-data-warehouse-into-rippit.md): Use this to pull metrics, tickets, attributes, and more into Rippit
- [Rippit | Workday Technical Integration Details](https://help.maestroqa.com/en/articles/9745954-rippit-workday-technical-integration-details.md)
- [Assembled Integration Details](https://help.maestroqa.com/en/articles/10251146-assembled-integration-details.md)
- [MaestroQA Integration Authentication Methods](https://help.maestroqa.com/en/articles/11090233-maestroqa-integration-authentication-methods.md)
- [Rippit | Zoom Integration](https://help.maestroqa.com/en/articles/11116619-rippit-zoom-integration.md)
- [Integration Status Indicators](https://help.maestroqa.com/en/articles/3733724-integration-status-indicators.md): Ensure your integrations are working properly
- [Zendesk Integration Technical Details](https://help.maestroqa.com/en/articles/6715848-zendesk-integration-technical-details.md)
- [Bulk Create Manual Tickets](https://help.maestroqa.com/en/articles/5018700-bulk-create-manual-tickets.md): Upload a CSV file to bulk add manual tickets to MaestroQA
- [Khoros Integration](https://help.maestroqa.com/en/articles/4570724-khoros-integration.md): Integrate your data from Khoros Care into MaestroQA
- [Gladly Integration](https://help.maestroqa.com/en/articles/5546875-gladly-integration.md)
- [Salesforce Service Cloud Integration Technical Details](https://help.maestroqa.com/en/articles/8940812-salesforce-service-cloud-integration-technical-details.md)
- [Kustomer Integration Guide](https://help.maestroqa.com/en/articles/11089199-kustomer-integration-guide.md)
- [Intercom Integration Technical Details](https://help.maestroqa.com/en/articles/11386933-intercom-integration-technical-details.md)
- [Amazon Connect Integration](https://help.maestroqa.com/en/articles/4063505-amazon-connect-integration.md): Set up Amazon Connect to see your calls in Rippit
- [Amazon Connect Integration for Salesforce Service Cloud Voice](https://help.maestroqa.com/en/articles/8482456-amazon-connect-integration-for-salesforce-service-cloud-voice.md): Instructions specific to Salesforce Service Cloud Voice for setting up Amazon Connect
- [User credentials for Amazon Connect integration](https://help.maestroqa.com/en/articles/6486621-user-credentials-for-amazon-connect-integration.md): Set up the Amazon Connect integration with user credentials instead of role credentials
- [Integrating with Aircall](https://help.maestroqa.com/en/articles/4177526-integrating-with-aircall.md)
- [Five9 Integration Guide](https://help.maestroqa.com/en/articles/4998122-five9-integration-guide.md)
- [NICE inContact Integration](https://help.maestroqa.com/en/articles/4323722-nice-incontact-integration.md)
- [Integrating with Genesys Cloud \(PureCloud\)](https://help.maestroqa.com/en/articles/4409165-integrating-with-genesys-cloud-purecloud.md)
- [Talkdesk Integration](https://help.maestroqa.com/en/articles/8339391-talkdesk-integration.md)
- [Vonage Integration - VCC / Region Selecter / Scopes](https://help.maestroqa.com/en/articles/9484629-vonage-integration-vcc-region-selecter-scopes.md): Instructions on how to create a Vonage Contact Center API, Client ID, Client Secret, and Region to integrate Vonage Contact Center.
- [Rippit PII Redaction](https://help.maestroqa.com/en/articles/9617210-rippit-pii-redaction.md)
- [Twilio Integration Technical Details](https://help.maestroqa.com/en/articles/11603247-twilio-integration-technical-details.md)
- [Ring Central Technical Integration Details](https://help.maestroqa.com/en/articles/11963706-ring-central-technical-integration-details.md)
- [Qualtrics Integration](https://help.maestroqa.com/en/articles/5724156-qualtrics-integration.md)
- [CSAT Bulk Ingestion API Documentation](https://help.maestroqa.com/en/articles/6048258-csat-bulk-ingestion-api-documentation.md)
- [Delighted Integration](https://help.maestroqa.com/en/articles/5572028-delighted-integration.md)
- [Data Warehouse Table Overview](https://help.maestroqa.com/en/articles/1982484-data-warehouse-table-overview.md): Describes the tables maintained by the data warehouse integration
- [Joining MaestroQA Agent IDs in Data Warehouse Tables](https://help.maestroqa.com/en/articles/10251109-joining-maestroqa-agent-ids-in-data-warehouse-tables.md)
- [Snowflake Technical Integration Details](https://help.maestroqa.com/en/articles/10903635-snowflake-technical-integration-details.md)
- [Lessonly Integration](https://help.maestroqa.com/en/articles/3206917-lessonly-integration.md): Walkthrough of the Lessonly integration
- [Guru Integration](https://help.maestroqa.com/en/articles/3469555-guru-integration.md): Setting up the Guru integration.
- [Automate Agent and User Groups Using Employee Attributes](https://help.maestroqa.com/en/articles/6574846-automate-agent-and-user-groups-using-employee-attributes.md): Depending on your MaestroQA integrations, you may be able to maintain user and agent groups automatically!
- [Ticket Custom Fields](https://help.maestroqa.com/en/articles/3169150-ticket-custom-fields.md): How to add Ticket Custom Fields
- [User Custom Attributes](https://help.maestroqa.com/en/articles/3169207-user-custom-attributes.md): How to add User Custom Attributes
- [Smart Attributes](https://help.maestroqa.com/en/articles/2666964-smart-attributes.md): Highlight specific keywords, macros, and sensitive information to enhance your ticket search and maximize your grading workflow.
- [Where are my Custom Ticket Attributes?](https://help.maestroqa.com/en/articles/6675108-where-are-my-custom-ticket-attributes.md): Check out this article to troubleshoot any fields that may be missing from your tickets in Maestro!
- [Rippit/Okta SCIM configuration guide](https://help.maestroqa.com/en/articles/5478820-rippit-okta-scim-configuration-guide.md): Configuration guide for Okta with SCIM provisioning on Rippit

### User Management

- [User Groups in MaestroQA](https://help.maestroqa.com/en/articles/5149644-user-groups-in-maestroqa.md): Introduction to User Groups in MaestroQA
- [What is an Agent Profile?](https://help.maestroqa.com/en/articles/4732361-what-is-an-agent-profile.md): Understanding Agent Profiles in MaestroQA
- [What are Agent Groups](https://help.maestroqa.com/en/articles/4720905-what-are-agent-groups.md): Understanding what agent groups are and why they are important
- [How to create an Agent Group](https://help.maestroqa.com/en/articles/4732359-how-to-create-an-agent-group.md): Creating an Agent Group
- [Bulk Updating or Adding Agents to Agent Groups](https://help.maestroqa.com/en/articles/4709594-bulk-updating-or-adding-agents-to-agent-groups.md): How to bulk update/add agents to Agent Groups
- [What are User Accounts?](https://help.maestroqa.com/en/articles/4730175-what-are-user-accounts.md): Understanding the User Accounts tab in User Roles
- [Inviting Users to MaestroQA](https://help.maestroqa.com/en/articles/4715024-inviting-users-to-maestroqa.md): Understanding who has access to MaestorQA
- [Limited Admin User Role](https://help.maestroqa.com/en/articles/5178463-limited-admin-user-role.md): Allowing Limited Admins to help manage users in MaestroQA

### Workflows in Maestro

- [Creating Grading Thresholds](https://help.maestroqa.com/en/articles/3543472-creating-grading-thresholds.md): Explain what your scores mean
- [Bulk Re-Assigning Agent QA](https://help.maestroqa.com/en/articles/9101323-bulk-re-assigning-agent-qa.md)
- [Using Search Filters to find Tickets](https://help.maestroqa.com/en/articles/111575-using-search-filters-to-find-tickets.md): Utilizing ticket filters to find tickets to QA
- [Manually Creating Assignments](https://help.maestroqa.com/en/articles/4249565-manually-creating-assignments.md): Creating an Assignment in MaestroQA without Automations
- [Navigating the Grading Assignments page as an Admin or Limited Admin](https://help.maestroqa.com/en/articles/4101786-navigating-the-grading-assignments-page-as-an-admin-or-limited-admin.md): Checking out the Home page as an Admin
- [Tracking your Grading Assignment as a Grader](https://help.maestroqa.com/en/articles/3772701-tracking-your-grading-assignment-as-a-grader.md): Using the home page to track assigned tickets
- [Navigating the Home Page as a Grader](https://help.maestroqa.com/en/articles/4101785-navigating-the-home-page-as-a-grader.md): How to track grading assignments as a grader
- [Conducting Agent QA](https://help.maestroqa.com/en/articles/4234313-conducting-agent-qa.md): Grading agents in MaestroQA
- [Quick Grade - The New Grading Workflow](https://help.maestroqa.com/en/articles/5803317-quick-grade-the-new-grading-workflow.md): Get in the grading zone - increase your grading focus and efficiency
- [Annotating Tickets](https://help.maestroqa.com/en/articles/1319486-annotating-tickets.md): Highlight specific text within a ticket and leave comments to allow for more targeted feedback.
- [Replacing Assigned Tickets](https://help.maestroqa.com/en/articles/4322954-replacing-assigned-tickets.md): How to replace tickets in an assignment
- [QAing Phone Calls](https://help.maestroqa.com/en/articles/3561390-qaing-phone-calls.md): In addition to being able to QA regular email and chat interactions, phone calls can also be graded in MaestroQA
- [Adding to Coaching from Grading](https://help.maestroqa.com/en/articles/5742772-adding-to-coaching-from-grading.md): Learn how Graders can contribute insights to Coaching Sessions
- [Who can grade tickets?](https://help.maestroqa.com/en/articles/4609877-who-can-grade-tickets.md): What users can conduct Agent QA in Maestro
- [Deleting Assignments](https://help.maestroqa.com/en/articles/8430096-deleting-assignments.md)
- [Assignment Types](https://help.maestroqa.com/en/articles/4323600-assignment-types.md): How assignments/Ticket Reviews are classified

### QA Workflows

- [Who can edit Automations?](https://help.maestroqa.com/en/articles/4553882-who-can-edit-automations.md): Understanding who has access and can edit automations
- [Create Custom Ticket Replacement Reasons](https://help.maestroqa.com/en/articles/7339154-create-custom-ticket-replacement-reasons.md)
- [Creating Backup Search Filters in Automations](https://help.maestroqa.com/en/articles/6766557-creating-backup-search-filters-in-automations.md)
- [Why is my AgentQA Automation not assigning Tickets?](https://help.maestroqa.com/en/articles/9207946-why-is-my-agentqa-automation-not-assigning-tickets.md)
- [Scheduling Flexibility for Agent QA Automations](https://help.maestroqa.com/en/articles/5648137-scheduling-flexibility-for-agent-qa-automations.md): Have more control over when your team’s Agent QA grading assignments are scheduled on a weekly/monthly basis.
- [Why should I use Grader-Based Automations?](https://help.maestroqa.com/en/articles/4753247-why-should-i-use-grader-based-automations.md): Understanding the benefits of distributing assignments by grader
- [How to create Grader Based Automations](https://help.maestroqa.com/en/articles/4764111-how-to-create-grader-based-automations.md): Grader Based Automations for Agent QA
- [Automate Sharing Graded Tickets](https://help.maestroqa.com/en/articles/1319418-automate-sharing-graded-tickets.md): Learn how to send out graded tickets and set due dates for agents to review them
- [Enable Appeals](https://help.maestroqa.com/en/articles/2802709-enable-appeals.md): Turn on the new appeals workflow and get started creating and tracking conversations around your agents' progress in MaestroQA
- [I Have a Question About My Score](https://help.maestroqa.com/en/articles/6376976-i-have-a-question-about-my-score.md): How to dispute your grades in Rippit
- [Agent QA Appeal Decision Reasons](https://help.maestroqa.com/en/articles/7833067-agent-qa-appeal-decision-reasons.md)
- [Multi-Approval Agent QA Appeals](https://help.maestroqa.com/en/articles/6701855-multi-approval-agent-qa-appeals.md): Guide to set up Multi-Approval Agent QA Appeals Workflow
- [The Appeals Table](https://help.maestroqa.com/en/articles/2802767-the-appeals-table.md): Keep track of your appeals, take a quick look at the current number of pending appeals, and manage the appeals you're assigned to review
- [Setting up Appeals by User Group](https://help.maestroqa.com/en/articles/9020320-setting-up-appeals-by-user-group.md)
- [Setting Appeal Deadlines for Agent QA](https://help.maestroqa.com/en/articles/9020280-setting-appeal-deadlines-for-agent-qa.md)
- [Team Calibration Workflow](https://help.maestroqa.com/en/articles/3063157-team-calibration-workflow.md): How to conduct a Team Calibration in MaestroQA
- [Scheduling a Calibration Session](https://help.maestroqa.com/en/articles/7336580-scheduling-a-calibration-session.md): How to create Calibrations in advance
- [Automate Agent Group Access for Calibrations](https://help.maestroqa.com/en/articles/6906826-automate-agent-group-access-for-calibrations.md): How to automatically grant agent access when creating a Calibration Assignment
- [Conducting and Viewing Team Final Calibrations](https://help.maestroqa.com/en/articles/7960178-conducting-and-viewing-team-final-calibrations.md): How to conduct and view a Team Final Calibration
- [What is Grader QA, and why is it important?](https://help.maestroqa.com/en/articles/4364854-what-is-grader-qa-and-why-is-it-important.md): Understanding purpose of GraderQA
- [Multi-Approval Grader QA Appeals](https://help.maestroqa.com/en/articles/7246353-multi-approval-grader-qa-appeals.md): Set up multi-approval steps for submitting a Grader QA Appeal
- [What is an Alignment Score?](https://help.maestroqa.com/en/articles/4364995-what-is-an-alignment-score.md): Explaining Alignment Scores for GraderQA
- [Grader QA Workflow](https://help.maestroqa.com/en/articles/4284718-grader-qa-workflow.md): Building out a Grader QA workflow in MaestroQA
- [Grader QA Feedback Automation](https://help.maestroqa.com/en/articles/5575678-grader-qa-feedback-automation.md): Streamline your Grader Feedback workflows with Automations to drive Grader accountability at scale
- [Creating manual Grader QA Assignments](https://help.maestroqa.com/en/articles/6956558-creating-manual-grader-qa-assignments.md)

### Worksheets

- [Iterating on AI Columns with Ask Rippit](https://help.maestroqa.com/en/articles/13534625-iterating-on-ai-columns-with-ask-rippit.md): How to use Ask Rippit with your AI Columns to iterate faster

### AI Platform

- [What to do before using AI](https://help.maestroqa.com/en/articles/9438257-what-to-do-before-using-ai.md): AI can be a powerful tool to save time, but using it blindly can lead you to more pains than wins.
- [Choosing the Right LLM for Your Workflow](https://help.maestroqa.com/en/articles/12591169-choosing-the-right-llm-for-your-workflow.md): A guide to help you discover which LLM fits your goals

### Rubrics

- [Bulk Update Automations to use Latest Rubric](https://help.maestroqa.com/en/articles/6719633-bulk-update-automations-to-use-latest-rubric.md): Mass update what Rubric is used in Agent QA Automations
- [Adding Hyperlinks to Rubrics](https://help.maestroqa.com/en/articles/9062211-adding-hyperlinks-to-rubrics.md)
- [Disabling a Rubric](https://help.maestroqa.com/en/articles/4649108-disabling-a-rubric.md): Best practices for retiring rubrics
- [Rubric Folders](https://help.maestroqa.com/en/articles/6623272-rubric-folders.md)
- [Per Option Feedback in Rubrics](https://help.maestroqa.com/en/articles/6826109-per-option-feedback-in-rubrics.md): Dive deeper into QA by creating more granular feedback options in rubrics
- [What is a Rubric?](https://help.maestroqa.com/en/articles/4516273-what-is-a-rubric.md)
- [Rubric Versioning](https://help.maestroqa.com/en/articles/6804026-rubric-versioning.md): How rubric iteration works in MaestroQA
- [Rubric Access](https://help.maestroqa.com/en/articles/1425042-rubric-access.md): Specify who has access to use a Rubric to grade or view grades scored on a Rubric
- [Rubric/Scorecard Structure](https://help.maestroqa.com/en/articles/4537176-rubric-scorecard-structure.md): How rubrics are organized in MaestroQA
- [Rubric Question/Option Types](https://help.maestroqa.com/en/articles/4520461-rubric-question-option-types.md): Learning the different type of questions that can be used in a rubric
- [Print & Share Blank/Graded Rubrics](https://help.maestroqa.com/en/articles/1690908-print-share-blank-graded-rubrics.md): Create a PDF file of your rubric for saving and printing.
- [How do Bonus Sections work?](https://help.maestroqa.com/en/articles/4550458-how-do-bonus-sections-work.md): Reward your agents for spectacular work using a bonus section
- [How do Total Point Rubrics work?](https://help.maestroqa.com/en/articles/4544009-how-do-total-point-rubrics-work.md): Using a Total Point Rubric in MaestroQA
- [How do Custom Weighted Sections Rubrics work?](https://help.maestroqa.com/en/articles/4547978-how-do-custom-weighted-sections-rubrics-work.md): How a Weighted Score QA Score is calculated

### Coaching

- [Coaching Notifications](https://help.maestroqa.com/en/articles/6672214-coaching-notifications.md): Configure your notifications from the coaching workflow
- [Using Metrics in Coaching Sessions](https://help.maestroqa.com/en/articles/9145762-using-metrics-in-coaching-sessions.md): Using Performance Dashboard Metrics in Coaching Sessions
- [Smart Links](https://help.maestroqa.com/en/articles/6149458-smart-links.md): Learn how to use Smart Links in Coaching Sessions
- [How to Create and Edit Macros](https://help.maestroqa.com/en/articles/5599670-how-to-create-and-edit-macros.md): Learn how to use Macros to drive alignment and scale your Coaching program
- [Creating a To-Do Template](https://help.maestroqa.com/en/articles/9940604-creating-a-to-do-template.md)
- [Manually Share Scores with Agents](https://help.maestroqa.com/en/articles/3404338-manually-share-scores-with-agents.md): How to manually share QA scores with agents
- [Using PDF Exports to share feedback with an Agent](https://help.maestroqa.com/en/articles/371183-using-pdf-exports-to-share-feedback-with-an-agent.md): Learn how to create PDFs of completed rubrics to share with Agents

### MaestroQA Screen Capture

- [FAQ for Agents using Screen Capture Companion App](https://help.maestroqa.com/en/articles/8757368-faq-for-agents-using-screen-capture-companion-app.md)
- [Screen Capture Admin Recording Settings](https://help.maestroqa.com/en/articles/7995938-screen-capture-admin-recording-settings.md): This article will focus on the Recording Setup portion of the Screen Capture Configuration page
- [Inviting/Enabling Agents to Screen Capture](https://help.maestroqa.com/en/articles/8142082-inviting-enabling-agents-to-screen-capture.md): How to invite and enable an Agent to start using Screen Capture
- [Configuring Screen Capture Moments](https://help.maestroqa.com/en/articles/4971602-configuring-screen-capture-moments.md): Manage settings and agents
- [Screen Capture Zendesk/Salesforce Blocking](https://help.maestroqa.com/en/articles/4571300-screen-capture-zendesk-salesforce-blocking.md): Requiring agents to share their screens in order to access Zendesk
- [Choosing a Screen Capture Methods](https://help.maestroqa.com/en/articles/8156767-choosing-a-screen-capture-methods.md): Differences between Standalone and Companion App Screen Capture
- [Installing the MaestroQA Screen Capture Extension](https://help.maestroqa.com/en/articles/4326235-installing-the-maestroqa-screen-capture-extension.md)
- [Grant Chrome Permission to Share Screen on MacOS](https://help.maestroqa.com/en/articles/4340064-grant-chrome-permission-to-share-screen-on-macos.md): Resolving screen sharing permission issues for agents using MacOS
- [Screen Capture Companion App](https://help.maestroqa.com/en/articles/7241906-screen-capture-companion-app.md): Learn more about the Companion App and Why to use it
- [How to flag recordings for review](https://help.maestroqa.com/en/articles/4967221-how-to-flag-recordings-for-review.md): Share moments in recordings with your team lead
- [Setting Up the Companion App](https://help.maestroqa.com/en/articles/8156978-setting-up-the-companion-app.md)
- [Watching Screen Capture Videos](https://help.maestroqa.com/en/articles/8113927-watching-screen-capture-videos.md): Walking through the different components of a Screen Capture Video within the Ticket view

### Troubleshooting and FAQs

- [Browser Cache - The Place to Start When Issues Arise](https://help.maestroqa.com/en/articles/6457067-browser-cache-the-place-to-start-when-issues-arise.md): How clearing browser cache can resolve common issues
- [Why Can't I Log In?](https://help.maestroqa.com/en/articles/6698338-why-can-t-i-log-in.md): Follow these instructions to troubleshoot your login issues!
- [Why Isn't My Ticket Syncing?](https://help.maestroqa.com/en/articles/6694782-why-isn-t-my-ticket-syncing.md): Check out this article to figure out why your ticket isn't syncing from your helpdesk into Maestro!
- [Common Data Sync Times](https://help.maestroqa.com/en/articles/6687488-common-data-sync-times.md): How often does data sync into MaestroQA?
- [Which file types does MaestroQA support?](https://help.maestroqa.com/en/articles/6640535-which-file-types-does-maestroqa-support.md): Find out which file types can be attached to tickets in Maestro!
- [Setting Up a Peer Review Program](https://help.maestroqa.com/en/articles/10367079-setting-up-a-peer-review-program.md)
- [Where can I find the Activity Log?](https://help.maestroqa.com/en/articles/3370282-where-can-i-find-the-activity-log.md): Discover the 6 ways you can access the Activity Log
- [What can I track in the Activity Log?](https://help.maestroqa.com/en/articles/2508695-what-can-i-track-in-the-activity-log.md): Track activity on MaestroQA through the Activity Log

### API Documentation

- [Exporting Raw Scores](https://help.maestroqa.com/en/articles/1363737-exporting-raw-scores.md): Understand in more detail the information provided in the raw data export.
- [Rippit Data Deletion API \(GDPR\)](https://help.maestroqa.com/en/articles/9713291-rippit-data-deletion-api-gdpr.md)
- [Rippit API](https://help.maestroqa.com/en/articles/3209794-rippit-api.md)
- [Rippit SCIM API](https://help.maestroqa.com/en/articles/5423717-rippit-scim-api.md): Use our SCIM API to Provision, De-provision and Update User Accounts and User Groups
- [SCIM API Groups Endpoints](https://help.maestroqa.com/en/articles/6024325-scim-api-groups-endpoints.md)
- [SCIM API Users Endpoints](https://help.maestroqa.com/en/articles/6024324-scim-api-users-endpoints.md)
- [SCIM API User Groups Endpoints](https://help.maestroqa.com/en/articles/6024386-scim-api-user-groups-endpoints.md)
- [Understanding the Coaching Data Schema](https://help.maestroqa.com/en/articles/8118485-understanding-the-coaching-data-schema.md)

### Announcements & Wisdom Wednesday Content

- [Maestro Coaching Update: April Roundup](https://help.maestroqa.com/en/articles/6057152-maestro-coaching-update-april-roundup.md): Some exciting Coaching updates we’ve been working on
- [Maestro Coaching Update: March Roundup](https://help.maestroqa.com/en/articles/6179400-maestro-coaching-update-march-roundup.md): Some exciting Coaching updates we’ve been working on
- [Prompting Examples and Thinking Strategies](https://help.maestroqa.com/en/articles/9954741-prompting-examples-and-thinking-strategies.md): Get some ideas for how to prompt in MaestroQA

## 한국어

### 마에스트로QA 시작 가이드

- [Helpdesk와 마에스트로QA 동기화하기](https://help.maestroqa.com/ko/articles/3162869-helpdesk와-마에스트로qa-동기화하기.md): 마에스트로QA와 동기화 안내
- [사용자 역할 설정 가이드](https://help.maestroqa.com/ko/articles/3069843-사용자-역할-설정-가이드.md): 사용자 초대, 상담원 티켓 연동, 상담원 그룹 설정 그리고 역할별 액세스를 정의하는 방법을 알아봅니다.
- [상담원 티켓 연관규칙](https://help.maestroqa.com/ko/articles/3168348-상담원-티켓-연관규칙.md): 티켓과 상담원 연관규칙이 어떻게 작용하는지 알아봅니다

### 동기화 및 티켓 커스텀 필드

- [룸\(Loom\) 연동](https://help.maestroqa.com/ko/articles/6057040-룸-loom-연동.md): 룸을 활용해 비동기 코칭 세션에 가치를 부여해 보자
- [연동 상태 지표](https://help.maestroqa.com/ko/articles/3733724-연동-상태-지표.md): 연동이 잘 이루어지는지 확인하기
- [CSAT 벌크 수집 API 문서](https://help.maestroqa.com/ko/articles/6048258-csat-벌크-수집-api-문서.md)
- [데이터 웨어하우스 테이블에 대한 개요](https://help.maestroqa.com/ko/articles/1982484-데이터-웨어하우스-테이블에-대한-개요.md): 데이터 웨어하우스 연동이 관리하는 테이블에 대한 설명
- [티켓 커스텀 필드](https://help.maestroqa.com/ko/articles/3169150-티켓-커스텀-필드.md): 티켓 커스텀 필드 추가하기
- [커스텀 사용자 속성](https://help.maestroqa.com/ko/articles/3169207-커스텀-사용자-속성.md): 커스텀 사용자 속성 추가하기

### Workflows in Maestro

- [티켓 검색 및 평가하기](https://help.maestroqa.com/ko/articles/111575-티켓-검색-및-평가하기.md): 티켓 페이지를 활용해 손쉽게 검색하고 평가하는 방법을 알아봅니다.
- [수동으로 평가 리스트 만들기](https://help.maestroqa.com/ko/articles/4249565-수동으로-평가-리스트-만들기.md): 자동화를 사용하지 않고 마에스트로 QA에서 수동으로 평가 리스트 만들기
- [평가자 권한으로 평가리스트 트레킹하기](https://help.maestroqa.com/ko/articles/3772701-평가자-권한으로-평가리스트-트레킹하기.md): 홈페이지를 통해 평가리스트 트레킹하기
- [티켓 평가하기](https://help.maestroqa.com/ko/articles/4234313-티켓-평가하기.md): MaestroQA에서 상담원QA 진행하기
- [빠른 평가](https://help.maestroqa.com/ko/articles/5803317-빠른-평가.md): 티켓 평가 시 업무에 집중할 수 있도록 클릭 수를 줄여보자
- [티켓에 주석달기](https://help.maestroqa.com/ko/articles/1319486-티켓에-주석달기.md): 지정된 내용에 피드백을 주는게 가능하도록 하이라이트 하기
- [평가 리스트 유형](https://help.maestroqa.com/ko/articles/4323600-평가-리스트-유형.md): 평가 리스트 유형 및 티켓 리뷰의 분류

### QA Workflows

- [평가된 티켓 보내기](https://help.maestroqa.com/ko/articles/1319418-평가된-티켓-보내기.md): 워크플로우 자동화로 상담원에게 피드백을 보내는 방법 알아보기
- [이의 제기 활성화 하기](https://help.maestroqa.com/ko/articles/2802709-이의-제기-활성화-하기.md): 이의 제기 기능을 활성화 하여 티켓 평가 결과에 대한 피드백을 관리하세요.
- [이의제기 목록](https://help.maestroqa.com/ko/articles/2802767-이의제기-목록.md): 이의제기 목록에서 대기중인 이의제기 건과 검토자로 지명된 건들을 쉽게 관리하세요.
- [켈리브레이션 시작하기](https://help.maestroqa.com/ko/articles/3063157-켈리브레이션-시작하기.md): 켈리브레이션을 통해 모든 평가자들이 일관된 평가를 할 수 있도록 합니다.
- [평가자 QA 피드백 자동화](https://help.maestroqa.com/ko/articles/5575678-평가자-qa-피드백-자동화.md): 자동화를 통한 평가자 피드백 워크플로우 간소화로 평가자 책임감 증진하기
- [평가자 QA 평가리스트 수동 생성하기](https://help.maestroqa.com/ko/articles/6956558-평가자-qa-평가리스트-수동-생성하기.md)

### Rubrics

- [대규모 자동화 업데이트를 통해 원하는 평가템플릿 사용하기](https://help.maestroqa.com/ko/articles/6719633-대규모-자동화-업데이트를-통해-원하는-평가템플릿-사용하기.md): 상담원 QA 자동화에 사용되는 평가템플릿 대규모 업데이트하기
- [평가템플릿 버저닝](https://help.maestroqa.com/ko/articles/6804026-평가템플릿-버저닝.md): 과거 데이터 손실 없이 평가템플릿을 손쉽게 반복 및 업데이트하기
- [평가템플릿 권한 설정하기](https://help.maestroqa.com/ko/articles/1425042-평가템플릿-권한-설정하기.md): 평가자와 상담원의 읽기와 수정 권한 설정에 대해 알아봅니다.

### Coaching

- [코칭에 평가 미완료 티켓 추가하기](https://help.maestroqa.com/ko/articles/6015815-코칭에-평가-미완료-티켓-추가하기.md): 티켓 탭에서 코칭에 곧바로 추가할 수 있는 방법을 살펴보자
- [스마트 링크](https://help.maestroqa.com/ko/articles/6149458-스마트-링크.md): 코칭 세션에서 스마트 링크 사용하기
- [매크로 생성 및 수정하기](https://help.maestroqa.com/ko/articles/5599670-매크로-생성-및-수정하기.md)
- [할 일 목록](https://help.maestroqa.com/ko/articles/5497617-할-일-목록.md): 태스크 및 목표 설정에 할 일 목록 사용하기
- [새 코칭 탭 내비게이션: 팀 코칭 대시보드](https://help.maestroqa.com/ko/articles/5798636-새-코칭-탭-내비게이션-팀-코칭-대시보드.md): 코칭 워크플로우 간소화를 위한 다음 단계
- [마에스트로QA의 새로운 코칭 경험: 상담원 성과 향상하기](https://help.maestroqa.com/ko/articles/5398797-마에스트로qa의-새로운-코칭-경험-상담원-성과-향상하기.md): 코칭 프로그램에 체계 및 가시성, 일관성, 디테일 더하기
- [상담원 성과 향상하기: 피드백 표](https://help.maestroqa.com/ko/articles/5398846-상담원-성과-향상하기-피드백-표.md): 상담사와 논의할 QA, CSAT, 및 CES 코칭 주제를 한 곳에서 확인해 보자.
- [새 코칭 경험 활성화하기](https://help.maestroqa.com/ko/articles/5433941-새-코칭-경험-활성화하기.md): 다음 단계를 통해 마에스트로QA의 새 코칭 경험을 활성화해보자.
- [PDF 내보내기로 상담원과 피드백 공유하기](https://help.maestroqa.com/ko/articles/371183-pdf-내보내기로-상담원과-피드백-공유하기.md): PDF를 생성해 완성된 평가템플릿을 상담원과 공유하기

### Troubleshooting and FAQs

- [활동 로그 활용 방법](https://help.maestroqa.com/ko/articles/3370282-활동-로그-활용-방법.md): 활동 로그를 활용할 수 있는 6가지 방법을 알아봅니다.
- [활동 로그로 무엇을 추적할 수 있나요?](https://help.maestroqa.com/ko/articles/2508695-활동-로그로-무엇을-추적할-수-있나요.md): 마에스트로QA 내 활동을 활동 로그에서 추적하세요

### API Documentation

- [원 점수 내보내기](https://help.maestroqa.com/ko/articles/1363737-원-점수-내보내기.md): 원 점수 내보내기에 포함된 정보 자세하게 이해하기
- [코칭 내보내기 API 문서화](https://help.maestroqa.com/ko/articles/6011874-코칭-내보내기-api-문서화.md)

### Announcements & Wisdom Wednesday Content

- [커맨드 바 사용하기](https://help.maestroqa.com/ko/articles/6186868-커맨드-바-사용하기.md): 마에스트로에서 커맨드 바를 사용하는 법을 배워보자