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Wisdom Wednesdays: How to Use MaestroQA to Uncover and Visualize Voice of Customer Data
Wisdom Wednesdays: How to Use MaestroQA to Uncover and Visualize Voice of Customer Data

Coverage of our VOC Wisdom Wednesday Series

Matt avatar
Written by Matt
Updated today

Overview

Voice of Customer (VOC) data is crucial for understanding user experiences and improving product offerings, and this data lays waiting for you in MaestroQA to be analyzed.

This three-part series explores how to leverage MaestroQA's powerful features to gather, analyze, and visualize VOC insights effectively.

Throughout these sessions, we'll progress from setting up basic metrics to implementing advanced AI-powered analysis, culminating in data validation and visualization techniques.


Wisdom Wednesday Session 19: Acting on Hunches

We demonstrate how to turn hunches into actionable metrics using MaestroQA. In this video, we walk through the process of creating your first Product Area dashboard and setting up question-tracking AICs to help automate tracking VOC data insights.


Wisdom Wednesday Session 20: Advanced Filtering and AI-Powered Analysis

In this session, we take your VOC analysis to the next level with advanced filtering techniques and AI-powered insights. We demonstrate how to refine your High Customer Effort AIC, utilize Query With AI effectively, and transform your findings into actionable dashboard metrics that help identify customer pain points more precisely.


Wisdom Wednesday Session 21: Visualizing Insights & Validating Findings

We explore the visualization capabilities of Performance Dashboards and demonstrate how to validate your VOC findings. Learn how to create compelling charts that tell your data story, identify trends through visual analysis, and use our RCA workflow to verify insights with confidence. Transform your raw data into clear, actionable visualizations that drive improvement.

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