How to set up the best Quality Assurance and Coaching for your team
Release Notes 🎉
Product updates on the latest releases, and a look ahead at what's upcoming.
By Matt1 author3 articles
User Role-Specific Articles
Find articles catered to your role here
By Matt and 1 other2 authors16 articles
Getting Started
Integrate your helpdesk (ex. Zendesk), Create a Rubric, Import Custom Fields, and Invite teammates
By Matt1 author9 articles
Integrations in MaestroQA
By Robby and 8 others9 authors30 articles
Rubrics
Learn about how Rubrics work in MaestroQA
By Matt and 2 others3 authors14 articles
Setting up an AgentQA Workflow
Grading tickets in MaestroQA
By Matt and 1 other2 authors13 articles
Managing Users in MaestroQA
Understanding how to manage users in MaestroQA
By Matt1 author10 articles
Coaching Agents in MaestroQA
Using Coaching Forms and tracking Coaching Sessions
By Matt1 author18 articles
Sharing Feedback
How managers can share feedback and track conversations
By Vasu and 1 other2 authors2 articles
Sharing Automations
Learn about how Sharing Automations work in MaestroQA
By Matt1 author10 articles
Calibrations and Grader QA
Drive Grader Accountability in Your QA Program
By Matt1 author13 articles
Appeals
Setting up and using the Appeals Workflow in Maestro
By Matt and 1 other2 authors9 articles
Reporting & Exporting in MaestroQA
Create various team, individual, and group QA reports and exports
By Matt and 2 others3 authors21 articles
MaestroQA Screen Capture
Setting up, using, and optimizing Screen Capture
By Matt and 2 others3 authors13 articles
Tips and Tricks
By Matt1 author3 articles
Troubleshooting and FAQs
By David1 author6 articles
API Documentation
Documentation for the MaestroQA API
By Matt and 2 others3 authors7 articles
Managing Assignments in MaestroQA
By Matt and 1 other2 authors2 articles