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How to set up the best Quality Assurance and Coaching for your team

Release Notes 🎉

Product updates on the latest releases, and a look ahead at what's upcoming.

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2 articles in this collection
Written by Anna Prisco

Getting Started

Integrate your helpdesk (ex. Zendesk), Create a Rubric, Import Custom Fields, and Invite teammates

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8 articles in this collection
Written by Matt

Integrations in MaestroQA

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22 articles in this collection
Written by Vasu Prathipati, Matt, Adam and 5 others

Rubrics

Learn about how Rubrics work in MaestroQA

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9 articles in this collection
Written by Matt and Domenic Nucci

Setting up an AgentQA Workflow

Grading tickets in MaestroQA

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15 articles in this collection
Written by Matt, Denmore Mcdermott, Domenic Nucci and 2 others

Coaching Agents in MaestroQA

Using Coaching Forms and tracking Coaching Sessions

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18 articles in this collection
Written by Anna Prisco and Denmore Mcdermott

Sharing Feedback

How managers can share feedback and track conversations

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3 articles in this collection
Written by Domenic Nucci, Matt, and Vasu Prathipati

Sharing Automations

Learn about how Sharing Automations work in MaestroQA

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8 articles in this collection
Written by Anna Prisco, Matt, and Denmore Mcdermott

Calibrations and Grader QA

Drive Grader Accountability in Your QA Program

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6 articles in this collection
Written by Matt and Denmore Mcdermott

Appeals

Setting up and using the Appeals Workflow in Maestro

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4 articles in this collection
Written by Sarah Wooten

Reporting & Exporting in MaestroQA

Create various team, individual, and group QA reports and exports

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13 articles in this collection
Written by Domenic Nucci, Denmore Mcdermott, Matt and 2 others

MaestroQA Screen Capture

Setting up, using, and optimizing Screen Capture

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7 articles in this collection
Written by Heli Munshi, Arbaz, and David Chitwood

Managing Users in MaestroQA

Understanding how to manage users in MaestroQA

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9 articles in this collection
Written by Matt

User Role Specific Articles

Find articles catered to your role here

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13 articles in this collection
Written by Matt

MaestroQA Salesforce App

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1 article in this collection
Written by Anna Prisco

Tips and Tricks

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5 articles in this collection
Written by Matt, Sarah Wooten, Harrison Hunter and 1 other

API Documentation

Documentation for the MaestroQA API

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6 articles in this collection
Written by Matt, Amrisha Sinha, and Anna Prisco