How to set up the best Quality Assurance and Coaching for your team

Release Notes 🎉

Product updates on the latest releases, and a look ahead at what's upcoming.

2 articles in this collection
Written by Heli Munshi

User Role-Specific Articles

Find articles catered to your role here

16 articles in this collection
Written by Lydia Harris, Matt, and Heli Munshi

Getting Started

Integrate your helpdesk (ex. Zendesk), Create a Rubric, Import Custom Fields, and Invite teammates

9 articles in this collection
Written by Matt and Heli Munshi

Integrations in MaestroQA

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26 articles in this collection
Written by Heli Munshi, Matt, Adam and 5 others

Rubrics

Learn about how Rubrics work in MaestroQA

13 articles in this collection
Written by Matt and Domenic Nucci

Setting up an AgentQA Workflow

Grading tickets in MaestroQA

14 articles in this collection
Written by Matt, Heli Munshi, and Domenic Nucci

Managing Users in MaestroQA

Understanding how to manage users in MaestroQA

9 articles in this collection
Written by Matt

Coaching Agents in MaestroQA

Using Coaching Forms and tracking Coaching Sessions

21 articles in this collection
Written by Heli Munshi

Sharing Feedback

How managers can share feedback and track conversations

3 articles in this collection
Written by Matt, Vasu Prathipati, and Domenic Nucci

Sharing Automations

Learn about how Sharing Automations work in MaestroQA

9 articles in this collection
Written by Matt and Heli Munshi

Calibrations and Grader QA

Drive Grader Accountability in Your QA Program

8 articles in this collection
Written by Matt and Heli Munshi

Appeals

Setting up and using the Appeals Workflow in Maestro

6 articles in this collection
Written by Lydia Harris and Matt

Reporting & Exporting in MaestroQA

Create various team, individual, and group QA reports and exports

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19 articles in this collection
Written by Heli Munshi, Lydia Harris, Matt and 1 other

MaestroQA Screen Capture

Setting up, using, and optimizing Screen Capture

7 articles in this collection
Written by Heli Munshi, Arbaz, and David Chitwood

MaestroQA Salesforce App

1 article in this collection
Written by Heli Munshi

Tips and Tricks

4 articles in this collection
Written by Matt and Heli Munshi

Troubleshooting and FAQs

6 articles in this collection
Written by Lydia Harris and David Chitwood

API Documentation

Documentation for the MaestroQA API

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6 articles in this collection
Written by Matt, Amrisha Sinha, and Heli Munshi

Ticket Attributes

1 article in this collection
Written by Lydia Harris