How to set up the best Quality Assurance and Coaching for your team
Release Notes 🎉
Product updates on the latest releases, and a look ahead at what's upcoming.

User Role-Specific Articles
Find articles catered to your role here



Getting Started
Integrate your helpdesk (ex. Zendesk), Create a Rubric, Import Custom Fields, and Invite teammates


Integrations in MaestroQA



Rubrics
Learn about how Rubrics work in MaestroQA


Setting up an AgentQA Workflow
Grading tickets in MaestroQA



Managing Users in MaestroQA
Understanding how to manage users in MaestroQA

Coaching Agents in MaestroQA
Using Coaching Forms and tracking Coaching Sessions

Sharing Feedback
How managers can share feedback and track conversations



Sharing Automations
Learn about how Sharing Automations work in MaestroQA


Calibrations and Grader QA
Drive Grader Accountability in Your QA Program


Appeals
Setting up and using the Appeals Workflow in Maestro


Reporting & Exporting in MaestroQA
Create various team, individual, and group QA reports and exports



MaestroQA Screen Capture
Setting up, using, and optimizing Screen Capture



Tips and Tricks


Troubleshooting and FAQs

API Documentation
Documentation for the MaestroQA API


Managing Assignments in MaestroQA

