Release Notes 🎉

Product updates on the latest releases, and a look ahead at what's upcoming.

Matt avatarHeli Munshi avatar
2 authors3 articles

User Role-Specific Articles

Find articles catered to your role here

Matt avatarDavid Chitwood avatarHeli Munshi avatar
3 authors16 articles

Getting Started

Integrate your helpdesk (ex. Zendesk), Create a Rubric, Import Custom Fields, and Invite teammates

Heli Munshi avatarMatt avatar
2 authors9 articles

Integrations in MaestroQA

Robby Dunigan avatarMatt avatarRyan Archer avatar
10 authors30 articles

Rubrics

Learn about how Rubrics work in MaestroQA

Matt avatarDomenic Nucci avatar
2 authors13 articles

Setting up an AgentQA Workflow

Grading tickets in MaestroQA

Matt avatarDomenic Nucci avatarHeli Munshi avatar
3 authors13 articles

Managing Users in MaestroQA

Understanding how to manage users in MaestroQA

Matt avatar
1 author10 articles

Coaching Agents in MaestroQA

Using Coaching Forms and tracking Coaching Sessions

Heli Munshi avatar
1 author18 articles

Sharing Feedback

How managers can share feedback and track conversations

Vasu Prathipati avatarMatt avatar
2 authors2 articles

Sharing Automations

Learn about how Sharing Automations work in MaestroQA

Matt avatarHeli Munshi avatar
2 authors10 articles

Calibrations and Grader QA

Drive Grader Accountability in Your QA Program

Matt avatarHeli Munshi avatar
2 authors13 articles

Appeals

Setting up and using the Appeals Workflow in Maestro

Matt avatarDavid Chitwood avatar
2 authors9 articles

Reporting & Exporting in MaestroQA

Create various team, individual, and group QA reports and exports

Matt avatarHeli Munshi avatarDavid Chitwood avatar
4 authors21 articles

MaestroQA Screen Capture

Setting up, using, and optimizing Screen Capture

Matt avatarHeli Munshi avatarDavid Chitwood avatar
4 authors13 articles

Tips and Tricks

Heli Munshi avatarMatt avatar
2 authors3 articles

Troubleshooting and FAQs

David Chitwood avatar
1 author6 articles

API Documentation

Documentation for the MaestroQA API

Matt avatarHarrison Hunter avatarSuzan Sucro avatar
4 authors7 articles

Managing Assignments in MaestroQA

Matt avatarLeanna Merrell avatar
2 authors2 articles