How to set up the best Quality Assurance and Coaching for your team

Getting Started

Integrate your helpdesk (ex. Zendesk), Create a Rubric, Import Custom Fields, and Invite teammates

8 articles in this collection
Written by Matt

Integrations in MaestroQA

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16 articles in this collection
Written by Vasu Prathipati, Matt, Denmore Mcdermott and 2 others

Rubrics

Learn about how Rubrics work in MaestroQA

9 articles in this collection
Written by Matt and Domenic Nucci

Setting up an AgentQA Workflow

Grading tickets in MaestroQA

13 articles in this collection
Written by Matt, Domenic Nucci, and Vasu Prathipati

Sharing Feedback

How managers can share feedback and track conversations

3 articles in this collection
Written by Matt, Vasu Prathipati, and Domenic Nucci

Coaching Agents in MaestroQA

Using Coaching Forms and tracking Coaching Sessions

8 articles in this collection
Written by Denmore Mcdermott and Matt

Sharing Automations

Learn about how Sharing Automations work in MaestroQA

7 articles in this collection
Written by Matt and Domenic Nucci

Calibrations

Conducting Calibration Type Workflows in MaestorQA

5 articles in this collection
Written by Matt and Denmore Mcdermott

Appeals

Setting up and using the Appeals Workflow in Maestro

4 articles in this collection
Written by Sarah Wooten

Reporting & Exporting in MaestroQA

Create various team, individual, and group QA reports and exports

7 articles in this collection
Written by Domenic Nucci and Matt

MaestroQA Screen Capture

Setting up, using, and optimizing Screen Capture

7 articles in this collection
Written by Brian Berenbaum, Arbaz, and Matthew Damore

Managing Users in MaestroQA

Understanding how to manage users in MaestroQA

9 articles in this collection
Written by Matt

User Role Specific Articles

Find articles catered to your role here

13 articles in this collection
Written by Matt

Tips and Tricks

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5 articles in this collection
Written by Matt, Sarah Wooten, Harrison Hunter and 1 other