MaestroQA ✨

Activity logs are a great place to track almost every user interaction within MaestroQA. It is a great place to be able to check on who might have changed the grade on a ticket or see when an automation exactly ran.&nbsp;

By default each entry will always be tracked by IP address. Below we will go through a bit more in detail on what each option helps track.&nbsp;

Through the activity log tracks changes for:

Agents: - Adding new agents - Updating agent availability - Deleting agents

Agent Groups: - Adding/Creating new agent groups - Updating what users are in the agent group - Deleting the agent group

Users: - Adding new users (usually referring to Managers, Graders, Admins) - Updating a user's "User Role" - Deleting a user from Maestro

Tickets: - Adding tickets (manual tickets) - Updating tickets - Deleting Tickets

Files (Audio): - Adding file to a ticket - Deleting files from tickets - When a file is played - When a file is downloaded

Scores: - Adding scores to a ticket - Updating a score - Deleting a score - Emailing a score - Printing a score - When a user starts grading a ticket

Appeals: - Adding an appeal score - Updating the appeal status - Deleting an appeal

Log In: -  Track when user log in and log out

Rubric: - Adding a new rubric - Updating a rubric (ex. updating rubric contents, toggling availability of a rubric, and changing access to a rubric) - Deleting a rubric

Automation: - Creation date of new automation - Updating functionality of automation - Deleting an automation - Automation run time

Reporting (Reporting page): - Adding a new custom report - Updating a report - Exporting a report

Display Settings: - Any changes regarding updating view access. This can be related to a various range of items from disabling Agent Note view to updating the agent cap. Primarily admin actions can be tracked here

Maestro API Tokens (feature available in "Other Settings"): - Adding a Maestro API Token - Removing Maestro API Token

Ticket Review: - Adding a ticket to a Ticket Review - Removing a ticket from a Ticket Review - Check updates in a Ticket Review

- Agents: - Adding new agents - Updating agent availability - Deleting agents
- Agent Groups: - Adding/Creating new agent groups - Updating what users are in the agent group - Deleting the agent group
- Users: - Adding new users (usually referring to Managers, Graders, Admins) - Updating a user's "User Role" - Deleting a user from Maestro 
- Tickets: - Adding tickets (manual tickets) - Updating tickets - Deleting Tickets
- Files (Audio): - Adding file to a ticket - Deleting files from tickets - When a file is played - When a file is downloaded 
- Scores: - Adding scores to a ticket - Updating a score - Deleting a score - Emailing a score - Printing a score - When a user starts grading a ticket
- Appeals: - Adding an appeal score - Updating the appeal status - Deleting an appeal
- Log In: -  Track when user log in and log out
- Rubric: - Adding a new rubric - Updating a rubric (ex. updating rubric contents, toggling availability of a rubric, and changing access to a rubric) - Deleting a rubric
- Automation: - Creation date of new automation - Updating functionality of automation - Deleting an automation - Automation run time
- Reporting (Reporting page): - Adding a new custom report - Updating a report - Exporting a report
- Display Settings: - Any changes regarding updating view access. This can be related to a various range of items from disabling Agent Note view to updating the agent cap. Primarily admin actions can be tracked here
- Maestro API Tokens (feature available in "Other Settings"): - Adding a Maestro API Token - Removing Maestro API Token
- Ticket Review: - Adding a ticket to a Ticket Review - Removing a ticket from a Ticket Review - Check updates in a Ticket Review

What is the Activity Log?

What can I track in the Activity Log?