Where can I find the Activity Log?
Activity logs are records of activity in your MaestroQA account. Activity logs recorded within the last 12 months can be viewed, searched, and filtered on the Activity Logs page in MaestroQA. Logs older than 12 months can be exported via the UI (see the "Export" button on the Activity Logs page) or from our Audit Logs Export API.
There are several ways to access the Activity Log within MaestroQA, and this section will walk through what each section has to offer.
1) Via Settings
This is the most common and accessible method to access the activity log. Click on settings and then click on Activity Log.
View logs for all recorded activity across MaestroQA as well as search for a particular log and filter for certain types of logs.
Export a CSV file of the Activity Log
2) Via User Accounts page
Access by going to Settings > User Roles
Then on the User Roles tab, click on "View Recent Activity".
This specific Activity Log view contains logs for all activity related to adding users, deleting users, and updating a user's role and who they're linked to.
3) Via Agents page
Follow the same steps for method 2), but then click on Agents tab then "View Recent Activity".
This specific Activity Log specifies:
View logs for all activity related to adding or deleting an agent and updating the agent’s name, email, or availability
4) Via Agent Groups page
Same process with 2), for this case click on "Agent Groups" and then click on "View Recent Activity" to gain access to the Activity Log.
This Activity Log specifies:
View logs for all activity related to adding or deleting a group, adding or removing agents from a group, and giving or removing a user's access to a group
5) Via Tickets Page
Activity Log may be accessed by going to Tickets and clicking the 3 dots to the right of the "Table Columns" button. Then click on "View Recent Activity".
Here you can view logs for all activity related to:
Manually creating or deleting a ticket
Updating a field on a manual ticket
Adding or removing a file from a ticket
6) Via individual manual tickets or synced tickets
An individual manual ticket - Access by going to Tickets, clicking on a manual ticket in the table, clicking the 3 dots in a vertical line to the right of the Notes button > View Recent Activity.
Logs found here are not currently filterable
View logs for all activity related to manually creating the ticket, updating that ticket's fields, and adding or removing a file from that ticket
An individual score - access by going to Tickets, clicking on a graded ticket in the table (if there are multiple scores for the ticket, choosing the appropriate score), clicking the 3 dots in a vertical line to the right of the score > View Recent Activity
Logs found here are not filterable
View logs for all activity related to when grading first started for that score, the score was saved, the score was saved as a draft, the score was updated, and if the reporting date of the score is changed