Where can I find the Activity Log?

 There are 6 ways to access the Activity Log within MaestroQA, and this section will walk through what each section has to offer. 

1) Via Settings

This is the most common and accessible method to access the activity log. Click on settings and then click on Activity Log. 

  • View logs for all recorded activity across MaestroQA as well as search for a particular log and filter for certain types of logs.
  • Export a CSV file of the Activity Log

2) Via User Accounts page 

Access by going to Settings > User Roles

Then on the User Roles tab, click on "View Recent Activity". 

This specific Activity Log specifies: 

  • View logs for all activity related to adding users, deleting users, and updating a user's role and who they're linked to.

3) Via Agents page

 Follow the same steps for method 2), but then click on Agents tab then "View Recent Activity". 

This specific Activity Log specifies: 

  • View logs for all activity related to adding or deleting an agent and updating the agent’s name, email, or availability

4) Via Agent Groups page 

Same process with 2), for this case click on "Agent Groups" and then click on "View Recent Activity" to gain access to the Activity Log. 

This Activity Log specifies: 

  • View logs for all activity related to adding or deleting a group, adding or removing agents from a group, and giving or removing a user's access to a group

5) Via Tickets Page

Activity Log may be accessed by going to Tickets and clicking the 3 dots to the right of the "Table Columns" button. Then click on "View Recent Activity".

Here you can view logs for all activity related to:

  • Manually creating or deleting a ticket
  • Updating a field on a manual ticket
  • Adding or removing a file from a ticket

6) Via individual manual tickets or synced tickets 

An individual manual ticket - Access by going to Tickets, clicking on a manual ticket in the table, clicking the 3 dots in a vertical line to the right of the Notes button > View Recent Activity.

  • Logs found here are not currently filterable 
  • View logs for all activity related to manually creating the ticket, updating that ticket's fields, and adding or removing a file from that ticket

An individual score - access by going to Tickets, clicking on a graded ticket in the table (if there are multiple scores for the ticket, choosing the appropriate score), clicking the 3 dots in a vertical line to the right of the score > View Recent Activity

  • Logs found here are not currently filterable
  • View logs for all activity related to when grading first started for that score, the score was saved, the score was saved as a draft, the score was updated, and if the reporting date of the score is changed
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