Agent Name: This is the display name of the agent in Maestro

AgentID: An agentID either synced from your helpdesk (eg. Zendesk) to Maestro or is automatically created by Maestro. There can be multiple agentIDs associated with one agent profile.

Helpdesk: A helpdesk such as Salesforce or Zendesk. These will be ordered in the same order of the agent IDs.

Email: What email should the agent's QA feedback be sent to. This is typically synced from your helpdesk.

Available in Maestro: Determines whether tickets for this agent will be visible as well as determine your billing.