MaestroQA has an in-app Zoom integration that can bring in meeting recordings from Zoom and call recordings from Zoom Contact Center. This integration is enabled by configuring a Server-to-Server OAuth application within Zoom.

Setting up the integration will require your steps from the following personas:

NOTE: If you are a Zoom Admin and you can already create Server-to-Server OAuth app in the Zoom Marketplace, you can skip the "Zoom Workspace Owner Steps."

In the Zoom web portal, the administrator must go to User Management > Roles > Role Settings.

Click the Edit icon next to the Admin permission and ensure the View and Edit check boxes for Server-to-Server OAuth app are checked.

On the left hand panel of the Zoom homepage, select Advanced -> App Marketplace:

At the top right of the App Marketplace, select Develop -> Build App:

Select Server to Server OAuth App:

Name your app:

On the ensuing page, copy down the Account ID, Client ID, and Client Secret. You'll need these later to enter in MaestroQA:

On the Information tab, enter your Company Name and Name / Email:

No changes need to be made on the Feature page. Continue to the Scopes page and add the following scopes:

Once you've added all required scopes, activate your app:

Lastly, enter the Account ID, Client ID, and Client Secret into MaestroQA at https://app.maestroqa.com/settings/integrations/zoom. If you are integrating Zoom for meeting recordings, tick the box for "Zoom." If you are integrating Zoom Contact Center, tick the box for "Zoom Contact Center":