MaestroQA ✨

Learn how to use Loom to add value to your asynchronous Coaching Sessions

Loom Integration

SAML SSO (Single Sign On) Integration Details

MaestroQA | Zoom Integration

Heli Munshi

Robby Dunigan

Matt

Integrations in MaestroQA

Ensure your integrations are working properly

Integration Status Indicators

Zendesk Integration Technical Details

Upload a CSV file to bulk add manual tickets to MaestroQA

Bulk Create Manual Tickets

Integrate your data from Khoros Care into MaestroQA

Khoros Integration

Integrate your data from Gladly into MaestroQA

Gladly Integration

Ryan Archer

Integrating Helpdesks

Set up Amazon Connect to see your calls in MaestroQA

Amazon Connect Integration

Set up the Amazon Connect integration with user credentials instead of role credentials

User credentials for Amazon Connect integration

Adam

Amazon Connect

Integrating with Aircall

Steps for configuring your five9 integration

Five9 Integration Guide

NICE inContact Integration

Setting up Genesys Cloud/PureCloud with MaestroQA

Integrating with Genesys Cloud (PureCloud)

Integrate Talkdesk to access calls in MaestroQA

Integrating Talkdesk to MaestroQA

Alex Shchetkov

Integrating Telephony

Learn how to use the Maestro <> Qualtrics Integration

Qualtrics Integration

CSAT Bulk Ingestion API Documentation

Pull CSAT survey data directly from Delighted to the Maestro platform.

Delighted Integration

CSAT Integrations

Use this to build reports with Looker, Tableau, Domo, and other BI tools.

Push QA data to your Data Warehouse

Describes the tables maintained by the data warehouse integration

Data Warehouse Table Overview

Vasu Prathipati

Integrating BI Tools

Lessonly Integration

Guru Integration

Integrating Knowledge Bases and LMS Tools

Depending on your MaestroQA integrations, you may be able to maintain user and agent groups automatically!

Automate Agent and User Groups Using Employee Attributes

Ticket Custom Fields

User Custom Attributes

Highlight specific keywords, macros, and sensitive information to enhance your ticket search and maximize your grading workflow.

Smart Attributes

Check out this article to troubleshoot any fields that may be missing from your tickets in Maestro!

Where are my Custom Ticket Attributes?

David Chitwood

Ticket/User Attributes/Custom Fields

Configuration guide for Okta Integration with SCIM on our Enterprise platform

MaestroQA-Enterprise/Okta SCIM configuration guide

Configuration guide for Okta with SCIM provisioning on MaestroQA

MaestroQA/Okta SCIM configuration guide

Amrisha Sinha

OKTA/SCIM Provisioning

MaestroQA Homepage

MaestroQA Blog

MaestroQA Dashboard

Find answers and get help from Intercom Support and Community Experts

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Track the progress of all tickets related to your company

Tickets portal

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