Integrations in MaestroQA

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26 articles in this collection
Written by Vasu Prathipati, Matt, Ryan Archer and 5 others

SAML SSO (Single Sign On) Integration Details

Written by Robby Dunigan
Updated over a week ago

Loom Integration

Learn how to use Loom to add value to your asynchronous Coaching Sessions

Written by Heli Munshi
Updated over a week ago

Integrating Helpdesks

Zendesk Integration Technical Details

Written by Robby Dunigan
Updated over a week ago

Integration Status Indicators

Ensure your integrations are working properly

Written by Matt
Updated over a week ago

Bulk Create Manual Tickets

Upload a CSV file to bulk add manual tickets to MaestroQA

Written by Matt
Updated over a week ago

Khoros Integration

Integrate your data from Khoros Care into MaestroQA

Written by Adam
Updated over a week ago

Gladly Integration

Integrate your data from Gladly into MaestroQA

Written by Ryan Archer
Updated over a week ago

Integrating Telephony

User credentials for Amazon Connect integration

Set up the Amazon Connect integration with user credentials instead of role credentials

Written by Adam
Updated over a week ago

Integrating with Aircall

How to integrate Aircall with MaestroQA

Written by Matt
Updated over a week ago

Amazon Connect Integration

Set up Amazon Connect to see your calls in MaestroQA

Written by Adam
Updated over a week ago

Five9 Integration Guide

Steps for configuring your five9 integration

Written by Alex Shchetkov
Updated over a week ago

NICE inContact Integration

Setting up NICE inContact with MaestroQA

Written by Adam
Updated over a week ago

Integrating with Genesys Cloud (PureCloud)

Setting up Genesys Cloud/PureCloud with MaestroQA

Written by Adam
Updated over a week ago

CSAT Integrations

CSAT Bulk Ingestion API Documentation

Written by Heli Munshi
Updated over a week ago

Qualtrics Integration

Learn how to use the Maestro <> Qualtrics Integration

Written by Heli Munshi
Updated over a week ago

Delighted Integration

Pull CSAT survey data directly from Delighted to the Maestro platform.

Written by Heli Munshi
Updated over a week ago

Integrating BI Tools

Push QA data to your Data Warehouse

Use this to build reports with Looker, Tableau, Domo, and other BI tools.

Written by Vasu Prathipati
Updated over a week ago

Data Warehouse Table Overview

Describes the tables maintained by the data warehouse integration

Written by Matt
Updated over a week ago

Integrating Knowledge Bases and LMS Tools

Lessonly Integration

Walkthrough of the Lessonly integration

Written by Matt
Updated over a week ago

Guru Integration

Setting up the Guru integration.

Written by Matt
Updated over a week ago

Ticket/User Attributes/Custom Fields

Auto Agent and User Groups

Depending on your MaestroQA integrations, you may be able to maintain user and agent groups automatically!

Written by Robby Dunigan
Updated over a week ago

Ticket Custom Fields

How to add Ticket Custom Fields

Written by Matt
Updated over a week ago

User Custom Attributes

How to add User Custom Attributes

Written by Matt
Updated over a week ago

Smart Attributes

Highlight specific keywords, macros, and sensitive information to enhance your ticket search and maximize your grading workflow.

Written by Heli Munshi
Updated over a week ago

OKTA/SCIM Provisioning

MaestroQA-Enterprise/Okta SCIM configuration guide

Configuration guide for Okta Integration with SCIM on our Enterprise platform

Written by Amrisha Sinha
Updated over a week ago

MaestroQA/Okta SCIM configuration guide

Configuration guide for Okta with SCIM provisioning on MaestroQA

Written by Amrisha Sinha
Updated over a week ago