Below are the steps to configure the access:

This will launch the "Rubric Access Control" pop up that allows for the configuration. From here, two sections pop up:

Admin, Grader, Manager Permissions controls rubric access for MaestroQA users with those respective roles.

The first decision is to choose to determine rubric access by selecting individual graders or to select User Groups.

Note: You can only provide access by individual Grader OR User Group. You cannot use a combination of the two.

If you change between Individual Graders and User Groups and save, it will erase the previous selections. Be intentional if changing from Individual to Group access (or vice versa).

After deciding which method you will choose to modify rubric access, you can see 3 buttons next to each grader name or User Group name.

These are:

Note: In order to grade tickets, your role must have permission to Create and Update Grades. This access is granted under User Roles > Role Permissions

Agents typically only have view access to rubric. By removing an Agent's view access to a rubric, this will prevent the agent from viewing QA Scores created by this rubric.

Configuring View Access here will NOT restrict what QA Scores are shared when sharing QA Feedback in PDF format with an agent.

We strongly recommend to NOT delete rubrics. Once a rubric is deleted, it is not possible to restore grades associated with the rubric.

Instead, we recommend setting the Rubric to inactive, which can be done by clicking on the button underneath the Active column.

Doing this will:

The above steps cover viewing grades given on a Rubric, or being able to use a Rubric to grade a ticket.

In order to view a Rubric on the Rubrics page and manage it (edit the Rubric, edit access, disable or delete it), there are a different set of access requirements based on a User's Role.