Rubrics

Bulk Update Automations to use Latest Rubric

Mass update what Rubric is used in Agent QA Automations

Written by Matt
Updated over a week ago

Rubric Folders

Written by Matt
Updated over a week ago

Per Option Feedback in Rubrics

Dive deeper into QA by creating more granular feedback options in rubrics

Written by Matt
Updated over a week ago

Disabling a Rubric

Best practices for retiring rubrics

Written by Matt
Updated over a week ago

Rubric Versioning

Quickly iterate and update Rubrics without losing historical data

Written by Matt
Updated over a week ago

What is a Rubric?

Written by Matt
Updated over a week ago

Rubric Access

Specify who has access to specific rubrics

Written by Matt
Updated over a week ago

Rubric/Scorecard Structure

How rubrics are organized in MaestroQA

Written by Matt
Updated over a week ago

Rubric Question/Option Types

Learning the different type of questions that can be used in a rubric

Written by Matt
Updated over a week ago

Print & Share Blank/Graded Rubrics

Create a PDF file of your rubric for saving and printing.

Written by Domenic Nucci
Updated over a week ago

How do Bonus Sections work?

Reward your agents for spectacular work using a bonus section

Written by Matt
Updated over a week ago

How do Total Point Rubrics work?

Using a Total Point Rubric in MaestroQA

Written by Matt
Updated over a week ago

How do Custom Weighted Sections Rubrics work?

How a Weighted Score QA Score is calculated

Written by Matt
Updated over a week ago