What is an Integration?
Integrations help users sync tickets, agents, and other helpdesk/CRM related fields into MaestroQA. Ensuring your integration is up and running is crucial to having a smooth experience in MaestroQA.
This article will walkthrough how to be alerted in case your integration breaks.
If you are more interested learning how to in integrate your helpdesk/CRM with MaestroQA, click on the button below!
Why would my integration break?
The most common reasons for an integration breaking would be:
The user who configured this integration is no longer active
The integration token has expired
Your team has made updates to your IP whitelisting
Your team has updated the permissions for this integration token
User Role in MaestroQA has changed
How do I get alerted when an integration breaks?
The steps are easy! To get started:
Click on Settings
Click on Other Settings
Scroll down until you find [Integration Status Email Notifications] box
Here you can choose what users should be notified if there are issues with integrations in MaestroQA.
What information to expect to see
In the case that you do come across a broken integration, after receiving an email from us alerting you of an integration issue, you can see on the Integrations page what integration needs to be addressed.
In addition, if you click into the broken integration you will see a field that identifies:
The domain related to the broken integration
When the integration was initially broken
Common reasons for why an integration broke
Steps to reintegrate