Introduction

A rubric, also known as a scorecard, is scoring guide that is used to evaluate agent performance. With a properly set up Rubric, customers can get a better sense of how their team is doing relative to company standard guidelines.

Rubrics serve as a core function in MaestroQA, and Rubrics are used to:

  1. Conduct AgentQA
  2. Evaluate graders through GraderQA
  3. Hold Team Calibration Sessions
  4. Create Complex Reports

Where can I manage my rubrics in MaestroQA?

By default, only MaestroQA Admins can create and edit Rubrics, but if users have the proper permissions, they can access rubrics by:

  1. Clicking on Settings
  2. Click on Rubrics
Finding the Rubric page

On this page users can:

  • Create or edit Rubrics
  • Manage what rubrics users can use
  • Enable or disable old rubrics

Users who do not have access to this page should contact their MaestroQA Admin to help out with their Rubric questions.

Did this answer your question?