All CollectionsRubricsUnderstanding Rubric Math
How do Custom Weighted Sections Rubrics work?
How do Custom Weighted Sections Rubrics work?

How a Weighted Score QA Score is calculated

Written by Matt
Updated over a week ago

# What is a Custom Weighted Sections Rubrics?

A Custom Weighted Sections Rubrics assigns each section of a rubric a percentage worth. All of the sections percentage worth added together would add up to 100%.

Here is an example of a Custom Weighted Sections Rubrics:

 Section Max Points Value Max Percentage Value Grammar and Tone 3 10% Product Knowledge 10 30% Problem Solving 5 50% Privacy and Security 2 10%

In this example, each section has a maximum worth of what is listed underneath the "Section Percentage Worth" column.

## Calculating Weighted QA Score

Let's say an agent scores in the following fashion on the test rubric

 Section Earned Points Grammar and Tone 3 Product Knowledge 5 Problem Solving 4 Privacy and Security 1

To calculate the Weighted QA Score, you would do the following for each section:

• (Earned Points in Section / Max Points Value in Section) x Max Percentage Value of Section

 Section Value of Section % Worth Grammar and Tone (3/3) x 10% 0.1 Product Knowledge (5/10) x 30% 0.15 Problem Solving (4/5) x 50% 0.4 Privacy and Security (1/2) x 10% 0.05

You would add up the % Worth column to then get the Weighted QA Score, which in this case is 70%.

In comparison, if you used the Total Score Rubric approach, where you would do:

• Total Earned Points / Total Max Points Value

You would result in a QA Score 65%.

## Testing a Custom Weighted Rubric

Once the custom weighted Rubric has been built in Maestro, users can grade a sample ticket to understand in practice how scoring works. In addition, we've built a Point Distribution Simulator spreadsheet to clarify how we calculate Rubric point distribution. Click here to access the file on Google Docs.

Note: Make a copy of the file to fill in the data according to the Rubric you have created.