Before you begin
Make sure you have an account with administrator privileges
You have the login username and password of the admin account
Submitting Five9 Credentials in MaestroQA
The login username of the admin account
The password for the admin account
(Optional) Recording SFTP Hostname
The url of the sftp server.
Make sure to prepend the username before the '@' sign
(Optional) Recording SFTP Password
The password for the sftp server
Leave the SFTP fields blank if you do not currently export call recordings to an SFTP server.
Export Path Considerations
In order for us to properly match call recordings, we need Call ID (
call_guid), as well as the
number to be part of the file path and filename, which can be defined via VCC Configuration.
A good Recording Pattern would be:
If you already have a predefined pattern, make sure to let us know!