Five9 Integration Guide

Steps for configuring your five9 integration

A
Written by Alex Shchetkov
Updated over a week ago

Before you begin

  • Make sure you have an account with administrator privileges

  • You have the login username and password of the admin account


Submitting Five9 Credentials in MaestroQA

Username

The login username of the admin account

Password

The password for the admin account

(Optional) Recording SFTP Hostname

The url of the sftp server.

Make sure to prepend the username before the '@' sign

(Optional) Recording SFTP Password

The password for the sftp server

Leave the SFTP fields blank if you do not currently export call recordings to an SFTP server.


Export Path Considerations

In order for us to properly match call recordings, we need Call ID (call_guid), as well as the created_date, created_time, and number to be part of the file path and filename, which can be defined via VCC Configuration.

vcc configuration

A good Recording Pattern would be:

created_date

directory_delimiter

call_guid

string_constant

@

number

string_constant

@

created_time

string_constant

.wav

If you already have a predefined pattern, make sure to let us know!

Did this answer your question?