Before you begin

  • Make sure you have an account with administrator privileges
  • You have username, password and the host url for an SFTP server accessible by MaestroQA

Submitting Five9 Credentials in MaestroQA

Username

the login username of the admin account

Password

The password for the admin account

Encoded Credentials

N/A

Recording SFTP Hostname

The url of the sftp server.

Make sure to prepend the username before the '@' sign

Recording SFTP Password

The password for the sftp server

(Let us know if you do not know the SFTP server credentials, or do not currently export call recordings to an SFTP server)


Export Path Considerations

In order for us to properly match call recordings, we need Call ID (call_guid), as well as the created_date, created_time, and number to be part of the filepath and filename, which can be defined via VCC Configuration.

a good Recording Pattern would be:

created_date

directory_delimiter

call_guid

string_constant

@

number

string_constant

@

created_time

string_constant

.wav

If you already have a predefined pattern, make sure to let us know!

Did this answer your question?