Setting up a Gladly Integration will require admin access in both Gladly and MaestroQA.
The information presented here is referenced from the Gladly API Documentation, available at https://developer.gladly.com/rest/.
The Gladly + MaestroQA Integration uses HTTP Basic Authentication with the Gladly admin's email and an API Token provided during integration setup.
Setting up the Integration
Navigate to https://app.maestroqa.com/settings/integrations/gladly. Follow the setup wizard, and enter credentials into the form.
How MaestroQA uses Gladly
MaestroQA uses the Gladly REST API to sync data from your Gladly account into your MaestroQA account. The integration does not use webhooks.
Currently, the endpoints in use are:
/agents
/topics
/customer-profiles
/reports
/conversations
/conversation-items
/inboxes
/tasks
The only report used is ConversationDataExportReport.
The MaestroQA + Gladly integration will never make changes to your Gladly account or data.