When uploading individual tickets to Maestro, we support the following file types as attachments:

To upload individual tickets with these types of files attached, visit the Tickets tab and click "Create Ticket," as shown here:

You'll then see a pop-up box with the ability to upload a file in one of the above formats:

NOTE: When uploading tickets in bulk from the Integrations tab > Manual Upload tile, rather than attaching a file to a ticket, you will have the ability to enter a URL with a link to the file in your helpdesk. To learn more about our bulk ticket upload feature, check out this helpful article!