When uploading individual tickets to Maestro, we support the following file types as attachments:
Image files (PNG, JPEG, etc.)
Audio files (MP3, MPEG, OGG, OPUS, WAV, and WebM)
PDF
To upload individual tickets with these types of files attached, visit the Tickets tab and click "Create Ticket," as shown here:
You'll then see a pop-up box with the ability to upload a file in one of the above formats:
NOTE: When uploading tickets in bulk from the Integrations tab > Manual Upload tile, rather than attaching a file to a ticket, you will have the ability to enter a URL with a link to the file in your helpdesk. To learn more about our bulk ticket upload feature, check out this helpful article!