By default, a Screen Capture video will be shown in a minimized state. This state can be expanded by clicking on the video itself.

It is NOT possible to watch a video in its compact state or revert a Screen Capture video back into its compact state after expanding.

If the Moments feature is enabled, you will notice a color coded Moments timeline available below the video. Within the Moments timeline, each workflow is color-coded based off of the Moment that it is detecting.

Hovering over any of the segments will show the name of the Moment, and by clicking on the segment will bring you to the beginning of the Moment.

Clicking on “View Table” will expand the Moments timeline to show a sum of the time spent per Moment on the Screen Capture video.

Right below the Moments timeline, you may also see a Ticket Events timeline which will help show when events like a:

Hovering over a Ticket Event will show the specific time in the video we saw an event occur, and clicking on that Ticket Event in the timeline will bring you to the part of the video where it happens.

Note: When clicking on a Ticket Event or a Moment, there can be an up to 10 second discrepancy between the time stamp and the event actually happening.

If you are running into issues where the video stops loading while jumping around on a ticket, we suggest disabling "Use hardware acceleration when available" or similar setting in your browser settings. Screenshot below shows how this will appear in Chrome.

We expect up to 10 seconds of discrepancy between a time stamp and an event occurring. If you are seeing much larger discrepancies, it might be worth also paying attention to other aspects such as:

Taking basic steps to lower down video quality could help as well, but if there is ultimately a larger internet delay issue, it is also possible this could be related to VPNs causing delays in Screen Capture knowing when an event occurs.