MaestroQA ✨

How to use the Screen Capture Agent Management table to understand Screen Capture status

Using the Agent Management Table for Screen Capture

FAQ for Agents using Screen Capture Companion App

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David

Harrison Hunter

Setting up, using, and optimizing Screen Capture

MaestroQA Screen Capture

This article will focus on the Recording Setup portion of the Screen Capture Configuration page

Screen Capture Admin Recording Settings

How to invite and enable an Agent to start using Screen Capture

Inviting/Enabling Agents to Screen Capture

Configuring Screen Capture Moments

Requiring agents to share their screens in order to access Zendesk

Screen Capture Zendesk/Salesforce Blocking

Differences between Standalone and Companion App Screen Capture

Choosing a Screen Capture Methods

How to configure Screen Capture settings in Maestro as an Admin

Setting up Screen Capture as a QA Admin 

Installing the MaestroQA Screen Capture Extension

Resolving screen sharing permission issues for agents using MacOS

Grant Chrome Permission to Share Screen on MacOS

Learn more about the Companion App and Why to use it

Screen Capture Companion App

Share moments in recordings with your team lead

How to flag recordings for review

Setting Up the Companion App

How to install Screen Capture Extension and Companion App

Installing, Setting Up, and Using Screen Capture as an Agent

Walking through the different components of a Screen Capture Video within the Ticket view

Watching Screen Capture Videos

Grading with Screen Capture

MaestroQA Homepage

MaestroQA Blog

MaestroQA Dashboard

Find answers and get help from Intercom Support and Community Experts

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