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MaestroQA Screen Capture

MaestroQA Screen Capture

Setting up, using, and optimizing Screen Capture

7 articles
Heli Munshi avatarArbaz avatarDavid Chitwood avatar
Written by Heli Munshi, Arbaz and David Chitwood

Grading with Screen Capture

Viewing your team's recordings
Heli Munshi avatar
Written by Heli Munshi. Updated over a week ago

Screen Capture Configuration

Setting up Screen Capture for your team
Heli Munshi avatar
Written by Heli Munshi. Updated over a week ago

Configuring Screen Capture Moments

Manage settings and agents
Heli Munshi avatar
Written by Heli Munshi. Updated over a week ago

How to flag recordings for review

Share moments in recordings with your team lead
Heli Munshi avatar
Written by Heli Munshi. Updated over a week ago

Installing the MaestroQA Screen Capture Extension

Getting started guide for recording Zendesk/Salesforce tickets
Arbaz avatar
Written by Arbaz. Updated over a week ago

Screen Capture Zendesk/Salesforce Blocking

Requiring agents to share their screens in order to access Zendesk
David Chitwood avatar
Written by David Chitwood. Updated over a week ago

Grant Chrome Permission to Share Screen on MacOS

Resolving screen sharing permission issues for agents using MacOS
Arbaz avatar
Written by Arbaz. Updated over a week ago