MaestroQA ✨

Heli Munshi

Setting up, using, and optimizing Screen Capture

This article will focus on the Recording Setup portion of the Screen Capture Configuration page

How to invite and enable an Agent to start using Screen Capture

Requiring agents to share their screens in order to access Zendesk

Differences between Standalone and Companion App Screen Capture

How to configure Screen Capture settings in Maestro as an Admin

Resolving screen sharing permission issues for agents using MacOS

Learn more about the Companion App and Why to use it

Share moments in recordings with your team lead

How to install Screen Capture Extension and Companion App

Walking through the different components of a Screen Capture Video within the Ticket view

Find answers and get help from Intercom Support and Community Experts

Track the progress of all tickets related to your company

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