This integration will enable MaestroQA to access and ingest call audio recordings which are stored in Talkdesk. The call recordings will then be playable in MaestroQA as part of the grading process.
Part 1
Follow the steps outlined in the Talkdesk article Creating a New OAuth Client, noting the following details:
Step 1 - Note the exact (lowercase) Account name
Step 3 - Fill in the required fields, starting with any valid OAuth Client name
The only required Grant type is
Client credentials
Step 4 - MaestroQA requires API access to all 5 of the following Talkdesk scopes:
recordings:readusers:readcontacts:readdata-reports:readdata-reports:write
Step 5 - Note the exact Client ID and Client Secret
Part 2
Enter following information into MaestroQA:
Account name (lowercase)
Client ID
Client Secret
Troubleshooting
If you receive the error message
Your Talkdesk integration is broken: Unauthorized
please verify that the Account name was entered correctly