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Vonage Integration - VCC / Region Selecter / Scopes
Vonage Integration - VCC / Region Selecter / Scopes

Instructions on how to create a Vonage Contact Center API, Client ID, Client Secret, and Region to integrate Vonage Contact Center.

Roman Reptushenko avatar
Written by Roman Reptushenko
Updated over 6 months ago

Before you begin

Make sure you complete the following steps in Vonage Contact Center (formerly NewVoiceMedia) before enabling the integration:

  1. Verify in your Vonage account whether you can create API credentials. If you can, you'll see a section in the VCC portal called API Credentials. If you can't, ask your Vonage CSM / support team to enable it for you.

  2. Ask your Vonage CSM / support team whether your account has access to the following API endpoints: Interaction Content API and User Admin API. If these endpoints aren't enabled for your account, request that they enable them. You must approach Vonage's provisioning team to make sure these are accessible from their API for the interaction to work.

    Important

    The Vonage scopes that MaestroQA requires for the relevant API credentials are users : read and interaction-content : read.

    users : read gives read access to interactions returned by about User Admin API

    interaction-content : read gives read access to interactions returned by the Conversation Analyzer API

  3. Ask your Vonage admin to give you the Vonage Client ID, Client secret, and Region.

  4. Make sure calls are set to be recorded in Vonage before integrating Vonage in MaestroQA.

You can now proceed with the integration in MaestroQA.

Set up

  1. Enter the Client ID.

  2. Enter the Client Secret.

  3. Enter the Region.

  4. Click Submit.

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