MaestroQA Transcription Redaction is a feature available in-application for self-service setup for all calls with Transcripts. When turned on, this feature hides sensitive information in call recordings and transcriptions available in MaestroQA.
How Redaction Works
Transcriptions
PII words flagged within the transcription will be redacted
Call Audio
PII words detected within the audio player will be silenced
How to Configure Redaction
You can configure which types of PII are redacted in the selector. It provides a default set of options but you can customize it to redact any or all of the following types of PII:
Global
Entity Type | Description | Detection Method |
CREDIT_CARD | A credit card number is between 12 to 19 digits. https://en.wikipedia.org/wiki/Payment_card_number | Pattern match and checksum |
CRYPTO | A Crypto wallet number. Currently only Bitcoin address is supported | Pattern match, context and checksum |
DATE_TIME | Absolute or relative dates or periods or times smaller than a day. | Pattern match and context |
EMAIL_ADDRESS | An email address identifies an email box to which email messages are delivered | Pattern match, context and RFC-822 validation |
IBAN_CODE | The International Bank Account Number (IBAN) is an internationally agreed system of identifying bank accounts across national borders to facilitate the communication and processing of cross border transactions with a reduced risk of transcription errors. | Pattern match, context and checksum |
IP_ADDRESS | An Internet Protocol (IP) address (either IPv4 or IPv6). | Pattern match, context and checksum |
NRP | A person’s Nationality, religious or political group. | Custom logic and context |
LOCATION | Name of politically or geographically defined location (cities, provinces, countries, international regions, bodies of water, mountains | Custom logic and context |
PERSON | A full person name, which can include first names, middle names or initials, and last names. | Custom logic and context |
PHONE_NUMBER | A telephone number | Custom logic, pattern match and context |
MEDICAL_LICENSE | Common medical license numbers. | Pattern match, context and checksum |
URL | A URL (Uniform Resource Locator), unique identifier used to locate a resource on the Internet | Pattern match, context and top level url validation |
USA
Entity Type | Description | Detection Method |
US_BANK_NUMBER | A US bank account number is between 8 to 17 digits. | Pattern match and context |
US_DRIVER_LICENSE | A US driver license according to https://ntsi.com/drivers-license-format/ | Pattern match and context |
US_ITIN | US Individual Taxpayer Identification Number (ITIN). Nine digits that start with a "9" and contain a "7" or "8" as the 4 digit. | Pattern match and context |
US_PASSPORT | A US passport number with 9 digits. | Pattern match and context |
US_SSN | A US Social Security Number (SSN) with 9 digits. | Pattern match and context |
UK
Entity Type | Description | Detection Method |
UK_NHS | A UK NHS number is 10 digits. | Pattern match, context and checksum |
Spain
Entity Type | Description | Detection Method |
ES_NIF | A spanish NIF number (Personal tax ID) . | Pattern match, context and checksum |
Italy
Entity Type | Description | Detection Method |
IT_FISCAL_CODE | An Italian personal identification code. https://en.wikipedia.org/wiki/Italian_fiscal_code | Pattern match, context and checksum |
IT_DRIVER_LICENSE | An Italian driver license number. | Pattern match and context |
IT_VAT_CODE | An Italian VAT code number | Pattern match, context and checksum |
IT_PASSPORT | An Italian passport number. | Pattern match and context |
IT_IDENTITY_CARD | An Italian identity card number. https://en.wikipedia.org/wiki/Italian_electronic_identity_card | Pattern match and context |
Poland
Entity Type | Description | Detection Method |
PL_PESEL | Polish PESEL number | Pattern match, context and checksum |
Singapore
FieldType | Description | Detection Method |
SG_NRIC_FIN | A National Registration Identification Card | Pattern match and context |
SG_UEN | A Unique Entity Number (UEN) is a standard identification number for entities registered in Singapore. | Pattern match, context, and checksum |
Australia
FieldType | Description | Detection Method |
AU_ABN | The Australian Business Number (ABN) is a unique 11 digit identifier issued to all entities registered in the Australian Business Register (ABR). | Pattern match, context, and checksum |
AU_ACN | An Australian Company Number is a unique nine-digit number issued by the Australian Securities and Investments Commission to every company registered under the Commonwealth Corporations Act 2001 as an identifier. | Pattern match, context, and checksum |
AU_TFN | The tax file number (TFN) is a unique identifier issued by the Australian Taxation Office to each taxpaying entity | Pattern match, context, and checksum |
AU_MEDICARE | Medicare number is a unique identifier issued by Australian Government that enables the cardholder to receive a rebates of medical expenses under Australia's Medicare system | Pattern match, context, and checksum |
India
FieldType | Description | Detection Method |
IN_PAN | The Indian Permanent Account Number (PAN) is a unique 12 character alphanumeric identifier issued to all business and individual entities registered as Tax Payers. | Pattern match, context |
IN_AADHAAR | Indian government issued unique 12 digit individual identity number | Pattern match, context, and checksum |
IN_VEHICLE_REGISTRATION | Indian government issued transport (govt, personal, diplomatic, defence) vehicle registration number | Pattern match, context, and checksum |