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Agent: Viewing Your Scores

Walkthrough of how to view your scores

Matt avatar
Written by Matt
Updated over a week ago

First method: Receiving PDFs of your scores

Your team lead will share a report, sent out by "" that will link you to a PDF version of your scores. The email will look similar to the screenshot below. 

pdf report of scores


Second method: Signing into MaestroQA

If you have access to MaestroQA, in addition to viewing scores via a PDF report, you can now login directly into MaestroQA to view scores as well. 

If your role is setup to be a standard agent, you will see a collection of tabs similar to the below. From here, you can filter for specific tickets within the Tickets tab or view already bundled together graded tickets within the Ticket Reviews tab. 

To learn more about these tabs, click on the buttons below! 

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