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User Role-Specific Articles
User Role-Specific Articles
Find articles catered to your role here
16 articles in this collection
Written by
Matt,
Lydia Harris,
and
Heli Munshi
Agent Help Section
Agents: How to Find QA Grades and CSAT Scores on your Homepage
Check out this article to find where your grades and CSAT scores live in Maestro!
Written by
Lydia Harris
Updated over a week ago
Troubleshooting for Agent Role
Quick guide to common problems for Agents
Written by
Matt
Updated over a week ago
Agent: Logging into MaestroQA
For Professional Package Users: Agents Logging Into MaestroQA
Written by
Matt
Updated over a week ago
Agents: To-Do's
What is a "To-Do" list and what do I need to do with it?
Written by
Lydia Harris
Updated over a week ago
Agents: Home
Track your performance, tickets, and performance trends
Written by
Matt
Updated over a week ago
Agent: Tickets Tab
Guide for Agents and the Tickets tab
Written by
Matt
Updated over a week ago
Agents: Ticket Reviews
Ticket Reviews tab allows you to have a more organized view of your tickets. You can also keep track of appeals here
Written by
Matt
Updated over a week ago
Agent: Viewing Your Scores
Walkthrough of how to view your scores
Written by
Matt
Updated over a week ago
Manager + Grader Help Section
Manager/Grader: Logging in & Getting Setup
Quick walkthrough of logging in and ensuring your account is setup properly
Written by
Matt
Updated over a week ago
Manager/Grader: Ticket and Rubric Access
Understanding Your Access Within MaestroQA
Written by
Matt
Updated over a week ago
Manager/Grader: Finding Tickets
This article will walk through how to find tickets within MaestroQA
Written by
Matt
Updated over a week ago
Manager Help Section
Manager: Reviewing Results
Learn how to find out how your agents are performing
Written by
Matt
Updated over a week ago
Troubleshooting for Manager Role
Guide guide to common problems for Managers
Written by
Matt
Updated over a week ago
Manager Homepage
How to get a bird's-eye view as a Manager!
Written by
Heli Munshi
Updated over a week ago
Grader Help Section
Grader: Understanding Ticket Reviews & QAing Tickets
A walkthrough of process for QAing Tickets and understanding Ticket Reviews
Written by
Matt
Updated over a week ago
Troubleshooting for Grader Role
Quick guide to common problems for Graders
Written by
Matt
Updated over a week ago