User Role-Specific Articles

Find articles catered to your role here

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17 articles in this collection
Written by Matt, Lydia Harris, Heli Munshi and 1 other

Agent Help Section

Agents: How to Find QA Grades and CSAT Scores on your Homepage

Check out this article to find where your grades and CSAT scores live in Maestro!

Written by Lydia Harris
Updated over a week ago

Troubleshooting for Agent Role

Quick guide to common problems for Agents

Written by Matt
Updated over a week ago

Agent: Logging into MaestroQA

For Professional Package Users: Agents Logging Into MaestroQA

Written by Matt
Updated over a week ago

Agents: To-Do's

What is a "To-Do" list and what do I need to do with it?

Written by Lydia Harris
Updated over a week ago

Agents: Home

Track your performance, tickets, and performance trends

Written by Matt
Updated over a week ago

Agent: Tickets Tab

Guide for Agents and the Tickets tab

Written by Matt
Updated over a week ago

Agents: Ticket Reviews

Ticket Reviews tab allows you to have a more organized view of your tickets. You can also keep track of appeals here

Written by Matt
Updated over a week ago

Agent: Viewing Your Scores

Walkthrough of how to view your scores

Written by Matt
Updated over a week ago

Manager + Grader Help Section

Manager/Grader: Logging in & Getting Setup

Quick walkthrough of logging in and ensuring your account is setup properly

Written by Matt
Updated over a week ago

Manager/Grader: Ticket and Rubric Access

Understanding Your Access Within MaestroQA

Written by Matt
Updated over a week ago

Manager/Grader: Finding Tickets

This article will walk through how to find tickets within MaestroQA

Written by Matt
Updated over a week ago

Manager Help Section

Manager: Reviewing Results

Learn how to find out how your agents are performing

Written by Matt
Updated over a week ago

Troubleshooting for Manager Role

Guide guide to common problems for Managers

Written by Matt
Updated over a week ago

Manager Homepage

How to get a bird's-eye view as a Manager!

Written by Heli Munshi
Updated over a week ago

Grader Help Section

Grader: Understanding Ticket Reviews & QAing Tickets

A walkthrough of process for QAing Tickets and understanding Ticket Reviews

Written by Matt
Updated over a week ago

Troubleshooting for Grader Role

Quick guide to common problems for Graders

Written by Matt
Updated over a week ago

Admin Help Section

Agent Training Materials

Written by Robby Dunigan
Updated over a week ago