MaestroQA ✨

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User Role-Specific Articles

Quick guide to common problems for Agents

Troubleshooting for Agent Role

Check out this article to find where your grades and CSAT scores live in Maestro!

Agents: How to Find QA Grades and CSAT Scores on your Homepage

For Professional Package Users: Agents Logging Into MaestroQA

Agent: Logging into MaestroQA

What is a "To-Do" list and what do I need to do with it?

Agents: To-Do's

Track your performance, tickets, and performance trends

Agents: Home

Agent: Tickets Tab

Ticket Reviews tab allows you to have a more organized view of your tickets. You can also keep track of appeals here

Agents: Ticket Reviews

Agent: Viewing Your Scores

Agent Help Section

Quick walkthrough of logging in and ensuring your account is setup properly

Manager/Grader: Logging in & Getting Setup

Understanding Your Access Within MaestroQA

Manager/Grader: Ticket and Rubric Access

This article will walk through how to find tickets within MaestroQA

Manager/Grader: Finding Tickets

Manager + Grader Help Section

Learn how to find out how your agents are performing

Manager: Reviewing Results

Guide guide to common problems for Managers

Troubleshooting for Manager Role

How to get a bird's-eye view as a Manager!

Manager Homepage

Manager Help Section

A walkthrough of process for QAing Tickets and understanding Ticket Reviews

Grader: Understanding Ticket Reviews & QAing Tickets

Quick guide to common problems for Graders

Troubleshooting for Grader Role

Grader Help Section

MaestroQA Homepage

MaestroQA Blog

MaestroQA Dashboard

Find answers and get help from Intercom Support and Community Experts

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Track the progress of all tickets related to your company

Tickets portal

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