User Role Specific Articles

Find articles catered to your role here

12 articles in this collection
Written by Domenic Nucci and Matt

Agent Help Section

Agent: Logging into MaestroQA

For Professional Package Users: Agents Logging Into MaestroQA

Written by Matt
Updated over a week ago

Agent: Home

This article describes what an agent sees within Maestro and how to use the Dashboard to review feedback and view progress.

Written by Domenic Nucci
Updated over a week ago

Agent: Tickets Tab

Guide for Agents and the Tickets tab

Written by Matt
Updated over a week ago

Agents: Ticket Reviews

Ticket Reviews tab allows you to have a more organized view of your tickets. You can also keep track of appeals here

Written by Matt
Updated over a week ago

Agent: Viewing Your Scores

Walkthrough of how to view your scores

Written by Matt
Updated over a week ago

Manager + Grader Help Section

Manager/Grader: Logging in & Getting Setup

Quick walkthrough of logging in and ensuring your account is setup properly

Written by Matt
Updated over a week ago

Manager/Grader: Ticket and Rubric Access

Understanding Your Access Within MaestroQA

Written by Matt
Updated over a week ago

Manager/Grader: Finding Tickets

This article will walk through how to find tickets within MaestroQA

Written by Matt
Updated over a week ago

Manager Help Section

Manager: Reviewing Results

Learn how to find out how your agents are performing

Written by Matt
Updated over a week ago

Troubleshooting for Manager Role

Guide guide to common problems for Managers

Written by Matt
Updated over a week ago

Grader Help Section

Grader: Understanding Ticket Reviews & QAing Tickets

A walkthrough of process for QAing Tickets and understanding Ticket Reviews

Written by Matt
Updated over a week ago

Troubleshooting for Grader Role

Quick guide to common problems for Graders

Written by Matt
Updated over a week ago