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User Role Specific Articles
User Role Specific Articles
Find articles catered to your role here
13 articles in this collection
Written by
Domenic Nucci
and
Matt
Agent Help Section
Troubleshooting for Agent Role
Quick guide to common problems for Agents
Written by
Matt
Updated over a week ago
Agent: Logging into MaestroQA
For Professional Package Users: Agents Logging Into MaestroQA
Written by
Matt
Updated over a week ago
Agent: Home
This article describes what an agent sees within Maestro and how to use the Dashboard to review feedback and view progress.
Written by
Domenic Nucci
Updated over a week ago
Agent: Tickets Tab
Guide for Agents and the Tickets tab
Written by
Matt
Updated over a week ago
Agents: Ticket Reviews
Ticket Reviews tab allows you to have a more organized view of your tickets. You can also keep track of appeals here
Written by
Matt
Updated over a week ago
Agent: Viewing Your Scores
Walkthrough of how to view your scores
Written by
Matt
Updated over a week ago
Manager + Grader Help Section
Manager/Grader: Logging in & Getting Setup
Quick walkthrough of logging in and ensuring your account is setup properly
Written by
Matt
Updated over a week ago
Manager/Grader: Ticket and Rubric Access
Understanding Your Access Within MaestroQA
Written by
Matt
Updated over a week ago
Manager/Grader: Finding Tickets
This article will walk through how to find tickets within MaestroQA
Written by
Matt
Updated over a week ago
Manager Help Section
Manager: Reviewing Results
Learn how to find out how your agents are performing
Written by
Matt
Updated over a week ago
Troubleshooting for Manager Role
Guide guide to common problems for Managers
Written by
Matt
Updated over a week ago
Grader Help Section
Grader: Understanding Ticket Reviews & QAing Tickets
A walkthrough of process for QAing Tickets and understanding Ticket Reviews
Written by
Matt
Updated over a week ago
Troubleshooting for Grader Role
Quick guide to common problems for Graders
Written by
Matt
Updated over a week ago