What tickets appear in MaestroQA?
Tickets that show up in MaestroQA would be:
Last updated within the past 30 days
Associated with an available agent
However, users who are unable to see tickets should first double check whether or not the user has access to the appropriate Agent Groups. More on Agent Groups management can be found by clicking below.
Can I adjust the time frame for how long tickets are retained?
By default, tickets that are last updated within the past 31 days will be available for QA in MaestroQA. Admins can change this by heading over to Other Settings, and then locating the section Retention Settings.
Note: Keep in mind the maximum number of days a ticket can be retained is 45 days