Getting Started

Integrate your helpdesk (ex. Zendesk), Create a Rubric, Import Custom Fields, and Invite teammates

9 articles in this collection
Written by Matt and Heli Munshi

Homepage Dashboard (Admins)

A bird's-eye view of your entire QA program on one single screen

Written by Heli Munshi
Updated over a week ago

Getting Started

Syncing Tickets with MaestroQA

Integrating your CRM/helpdesk with MaestroQA

Written by Matt
Updated over a week ago

Ticket Status in MaestroQA

Understanding the different ticket statuses in MaestroQA

Written by Matt
Updated over a week ago

Ticket Retention in MaestroQA

Quick walkthrough of how ticket retention works in MaestroQA

Written by Matt
Updated over a week ago

Set Time Zone

Set your account's time zone

Written by Matt
Updated over a week ago

Standard Ticket Attributes

Understanding Standard Ticket Attributes in MaestroQA

Written by Matt
Updated over a week ago

Setting up Ticket Access

Guide to User Roles

Walkthrough of how to invite users, sync agent tickets, setup agent groups, and define role permissions

Written by Matt
Updated over a week ago

Import Agent Groups from Zendesk into MaestroQA

For Zendesk users, you can easily import your Agent Groups from Zendesk to MaestroQA.

Written by Matt
Updated over a week ago

Agent Ticket Association Controls

Determine how agents are associated with tickets in Maestro

Written by Matt
Updated over a week ago