Rippit

How to integrate your help desk, build your scorecard, invite your teammates

Set up and onboarding

Vasu Prathipati

Matt

Integrate your helpdesk (ex. Zendesk), Create a Rubric, Import Custom Fields, and Invite teammates

Getting Started

Integrating your CRM/helpdesk with MaestroQA

Syncing Tickets with MaestroQA

Understanding the different ticket statuses in MaestroQA

Ticket Status in MaestroQA

Set Time Zone

Understanding Standard Ticket Attributes in MaestroQA

Standard Ticket Attributes

Walkthrough of how to invite users, sync agent tickets, setup agent groups, and define role permissions

Guide to User Roles

For Zendesk users, you can easily import your Agent Groups from Zendesk to MaestroQA.

Import Agent Groups from Zendesk into MaestroQA

Determine how agents are associated with tickets in Maestro

Agent Ticket Association Controls

Setting up Ticket Access

MaestroQA Homepage

MaestroQA Blog

MaestroQA Dashboard

Find answers and get help from Intercom Support and Community Experts

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