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Getting Started
Getting Started
Integrate your helpdesk (ex. Zendesk), Create a Rubric, Import Custom Fields, and Invite teammates
9 articles in this collection
Written by
Matt
and
Heli Munshi
Homepage Dashboard (Admins)
A bird's-eye view of your entire QA program on one single screen
Written by
Heli Munshi
Updated over a week ago
Getting Started
Syncing Tickets with MaestroQA
Integrating your CRM/helpdesk with MaestroQA
Written by
Matt
Updated over a week ago
Ticket Status in MaestroQA
Understanding the different ticket statuses in MaestroQA
Written by
Matt
Updated over a week ago
Ticket Retention in MaestroQA
Quick walkthrough of how ticket retention works in MaestroQA
Written by
Matt
Updated over a week ago
Set Time Zone
Set your account's time zone
Written by
Matt
Updated over a week ago
Standard Ticket Attributes
Understanding Standard Ticket Attributes in MaestroQA
Written by
Matt
Updated over a week ago
Setting up Ticket Access
Guide to User Roles
Walkthrough of how to invite users, sync agent tickets, setup agent groups, and define role permissions
Written by
Matt
Updated over a week ago
Import Agent Groups from Zendesk into MaestroQA
For Zendesk users, you can easily import your Agent Groups from Zendesk to MaestroQA.
Written by
Matt
Updated over a week ago
Agent Ticket Association Controls
Determine how agents are associated with tickets in Maestro
Written by
Matt
Updated over a week ago