What are Grading Thresholds?

Grading Thresholds are how users can determine what a certain score percentage means for an agent's performance. 

Within MaestroQA, we allow users to establish what colors represent each Score Range, and what message should display with the corresponding Score Range.

grading thresholds

Where can I set my Grading Thresholds?

Only Admins have the ability to set Grading Thresholds. If you are an Admin

  1. Click on Gear/Settings

  2. Click on Other Settings

  3. First thing in view should be Grading Thresholds 

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