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Setting up an AgentQA Workflow
Setting up an AgentQA Workflow
Grading tickets in MaestroQA
By Matt and 2 others
3 authors
14 articles
Building out Grading Thresholds
Finding Tickets
Using Search Filters to find Tickets
Manually Creating Assignments
Tracking Assignments
Assignment Types
Navigating the Grading Assignments page as an Admin or Limited Admin
Tracking your Grading Assignment as a Grader
Navigating the Home Page as a Grader
Grading Tickets
Conducting Agent QA
Quick Grade - The New Grading Workflow
Annotating Tickets
Replacing Assigned Tickets
QAing Phone Calls
Adding to Coaching from Grading
Who can grade tickets?