Setting up an AgentQA Workflow

Grading tickets in MaestroQA

13 articles in this collection
Written by Vasu Prathipati, Domenic Nucci, and Matt

Creating Grading Thresholds

Explain what your scores mean

Written by Matt
Updated over a week ago

Finding Tickets

Using Search Filters to find Tickets

Utilizing ticket filters to find tickets to QA

Written by Matt
Updated over a week ago

Manually Creating Assignments

Creating an Assignment in MaestroQA without Automations

Written by Matt
Updated over a week ago

Tracking Assignments

Assignment Types

How assignments/Ticket Reviews are classified

Written by Matt
Updated over a week ago

Navigating Home page as an Admin or Limited Admin

Checking out the Home page as an Admin

Written by Matt
Updated over a week ago

Tracking your grading assignment as a Grader

Using the home page to track assigned tickets

Written by Matt
Updated over a week ago

Navigating the Home Page as a Grader

How to track grading assignments as a grader

Written by Matt
Updated over a week ago

Grading Tickets

Conducting Agent QA

Grading agents in MaestroQA

Written by Matt
Updated over a week ago

Annotating Tickets

Highlight specific text within a ticket and leave comments to allow for more targeted feedback.

Written by Domenic Nucci
Updated over a week ago

Replacing Assigned Tickets

How to replace tickets in an assignment

Written by Matt
Updated over a week ago

QAing Phone Calls

In addition to being able to QA regular email and chat interactions, phone calls can also be graded in MaestroQA

Written by Matt
Updated over a week ago

Set up peer reviews

Set up workflows for agents to give each other feedback.

Written by Vasu Prathipati
Updated over a week ago

Who can grade tickets?

What users can conduct Agent QA in Maestro

Written by Matt
Updated over a week ago