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Setting up an AgentQA Workflow
Setting up an AgentQA Workflow
Grading tickets in MaestroQA
14 articles in this collection
Written by
Domenic Nucci,
Matt,
and
Heli Munshi
Building out Grading Thresholds
Explain what your scores mean
Written by
Matt
Updated over a week ago
Finding Tickets
Using Search Filters to find Tickets
Utilizing ticket filters to find tickets to QA
Written by
Matt
Updated over a week ago
Manually Creating Assignments
Creating an Assignment in MaestroQA without Automations
Written by
Matt
Updated over a week ago
Tracking Assignments
Assignment Types
How assignments/Ticket Reviews are classified
Written by
Matt
Updated over a week ago
Navigating the Grading Assignments page as an Admin or Limited Admin
Checking out the Home page as an Admin
Written by
Matt
Updated over a week ago
Tracking your Grading Assignment as a Grader
Using the home page to track assigned tickets
Written by
Matt
Updated over a week ago
Navigating the Home Page as a Grader
How to track grading assignments as a grader
Written by
Matt
Updated over a week ago
Grading Tickets
Conducting Agent QA
Grading agents in MaestroQA
Written by
Matt
Updated over a week ago
Quick Grade - The New Grading Workflow
Get in the grading zone - increase your grading focus and efficiency
Written by
Heli Munshi
Updated over a week ago
Annotating Tickets
Highlight specific text within a ticket and leave comments to allow for more targeted feedback.
Written by
Domenic Nucci
Updated over a week ago
Replacing Assigned Tickets
How to replace tickets in an assignment
Written by
Matt
Updated over a week ago
QAing Phone Calls
In addition to being able to QA regular email and chat interactions, phone calls can also be graded in MaestroQA
Written by
Matt
Updated over a week ago
Adding to Coaching from Grading
Learn how Graders can contribute insights to Coaching Sessions
Written by
Heli Munshi
Updated over a week ago
Who can grade tickets?
What users can conduct Agent QA in Maestro
Written by
Matt
Updated over a week ago