MaestroQA ✨

Building out Grading Thresholds

Utilizing ticket filters to find tickets to QA

Creating an Assignment in MaestroQA without Automations

How assignments/Ticket Reviews are classified

Using the home page to track assigned tickets

How to track grading assignments as a grader

Get in the grading zone - increase your grading focus and efficiency

Highlight specific text within a ticket and leave comments to allow for more targeted feedback.

In addition to being able to QA regular email and chat interactions, phone calls can also be graded in MaestroQA

Learn how Graders can contribute insights to Coaching Sessions

What users can conduct Agent QA in Maestro

Find answers and get help from Intercom Support and Community Experts

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