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Setting up an AgentQA Workflow
Setting up an AgentQA Workflow
Grading tickets in MaestroQA
Matt avatarHeli Munshi avatarDomenic Nucci avatar
By Matt and 2 others3 authors14 articles
Building out Grading Thresholds

Finding Tickets


Using Search Filters to find Tickets
Manually Creating Assignments

Tracking Assignments


Assignment Types
Navigating the Grading Assignments page as an Admin or Limited Admin
Tracking your Grading Assignment as a Grader
Navigating the Home Page as a Grader

Grading Tickets


Conducting Agent QA
Quick Grade - The New Grading Workflow
Annotating Tickets
Replacing Assigned Tickets
QAing Phone Calls
Adding to Coaching from Grading
Who can grade tickets?
Maestro QA Help Center
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