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Setting up an AgentQA Workflow
Setting up an AgentQA Workflow
Grading tickets in MaestroQA
+2
15 articles in this collection
Written by
Vasu Prathipati,
Domenic Nucci,
Denmore Mcdermott
and 2 others
Creating Grading Thresholds
Explain what your scores mean
Written by
Matt
Updated over a week ago
Finding Tickets
Using Search Filters to find Tickets
Utilizing ticket filters to find tickets to QA
Written by
Matt
Updated over a week ago
Manually Creating Assignments
Creating an Assignment in MaestroQA without Automations
Written by
Matt
Updated over a week ago
Tracking Assignments
Assignment Types
How assignments/Ticket Reviews are classified
Written by
Matt
Updated over a week ago
Navigating Home page as an Admin or Limited Admin
Checking out the Home page as an Admin
Written by
Matt
Updated over a week ago
Tracking your grading assignment as a Grader
Using the home page to track assigned tickets
Written by
Matt
Updated over a week ago
Navigating the Home Page as a Grader
How to track grading assignments as a grader
Written by
Matt
Updated over a week ago
Grading Tickets
Conducting Agent QA
Grading agents in MaestroQA
Written by
Matt
Updated over a week ago
Quick Grade - The New Grading Workflow
Get in the grading zone - increase your grading focus and efficiency
Written by
Denmore Mcdermott
Updated over a week ago
Annotating Tickets
Highlight specific text within a ticket and leave comments to allow for more targeted feedback.
Written by
Domenic Nucci
Updated over a week ago
Replacing Assigned Tickets
How to replace tickets in an assignment
Written by
Matt
Updated over a week ago
QAing Phone Calls
In addition to being able to QA regular email and chat interactions, phone calls can also be graded in MaestroQA
Written by
Matt
Updated over a week ago
Adding to Coaching from Grading
Learn how Graders can contribute insights to Coaching Sessions
A
Written by
Anna Prisco
Updated over a week ago
Set up peer reviews
Set up workflows for agents to give each other feedback.
Written by
Vasu Prathipati
Updated over a week ago
Who can grade tickets?
What users can conduct Agent QA in Maestro
Written by
Matt
Updated over a week ago