Setting up an AgentQA Workflow

Grading tickets in MaestroQA

14 articles in this collection
Written by Domenic Nucci, Matt, and Heli Munshi

Building out Grading Thresholds

Explain what your scores mean

Written by Matt
Updated over a week ago

Finding Tickets

Using Search Filters to find Tickets

Utilizing ticket filters to find tickets to QA

Written by Matt
Updated over a week ago

Manually Creating Assignments

Creating an Assignment in MaestroQA without Automations

Written by Matt
Updated over a week ago

Tracking Assignments

Assignment Types

How assignments/Ticket Reviews are classified

Written by Matt
Updated over a week ago

Navigating the Grading Assignments page as an Admin or Limited Admin

Checking out the Home page as an Admin

Written by Matt
Updated over a week ago

Tracking your Grading Assignment as a Grader

Using the home page to track assigned tickets

Written by Matt
Updated over a week ago

Navigating the Home Page as a Grader

How to track grading assignments as a grader

Written by Matt
Updated over a week ago

Grading Tickets

Conducting Agent QA

Grading agents in MaestroQA

Written by Matt
Updated over a week ago

Quick Grade - The New Grading Workflow

Get in the grading zone - increase your grading focus and efficiency

Written by Heli Munshi
Updated over a week ago

Annotating Tickets

Highlight specific text within a ticket and leave comments to allow for more targeted feedback.

Written by Domenic Nucci
Updated over a week ago

Replacing Assigned Tickets

How to replace tickets in an assignment

Written by Matt
Updated over a week ago

QAing Phone Calls

In addition to being able to QA regular email and chat interactions, phone calls can also be graded in MaestroQA

Written by Matt
Updated over a week ago

Adding to Coaching from Grading

Learn how Graders can contribute insights to Coaching Sessions

Written by Heli Munshi
Updated over a week ago

Who can grade tickets?

What users can conduct Agent QA in Maestro

Written by Matt
Updated over a week ago