MaestroQA ✨

Matt

Domenic Nucci

Vasu Prathipati

Workflows in Maestro

Creating Grading Thresholds

Bulk Re-Assigning Agent QA

Setting up an AgentQA Workflow

Utilizing ticket filters to find tickets to QA

Using Search Filters to find Tickets

Creating an Assignment in MaestroQA without Automations

Manually Creating Assignments

Finding Tickets

Navigating the Grading Assignments page as an Admin or Limited Admin

Using the home page to track assigned tickets

Tracking your Grading Assignment as a Grader

How to track grading assignments as a grader

Navigating the Home Page as a Grader

Tracking Assignments

Conducting Agent QA

Get in the grading zone - increase your grading focus and efficiency

Quick Grade -  The New Grading Workflow

Highlight specific text within a ticket and leave comments to allow for more targeted feedback.

Annotating Tickets

Replacing Assigned Tickets

In addition to being able to QA regular email and chat interactions, phone calls can also be graded in MaestroQA

QAing Phone Calls

Learn how Graders can contribute insights to Coaching Sessions

Adding to Coaching from Grading

What users can conduct Agent QA in Maestro

Who can grade tickets?

Grading Tickets

How managers can share feedback and track conversations

Sharing Feedback 

How to manually share QA scores with agents

Manually Share Scores with Agents

Learn how to create PDFs of completed rubrics to share with Agents

Using PDF Exports to share feedback with an Agent

Sharing QA Scores

Deleting Assignments

How assignments/Ticket Reviews are classified

Assignment Types

David Chitwood

Managing Assignments in MaestroQA

MaestroQA Homepage

MaestroQA Blog

MaestroQA Dashboard

Find answers and get help from Intercom Support and Community Experts

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Track the progress of all tickets related to your company.

Tickets portal.

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