Go to the Tickets tab, select the checkboxes, and click Export Scores (see screenshot below).

export scores

Here you can choose to export either based off of a Search Filter or you can export the tickets you have selected. In this case, we will be going by selected tickets. 

export scores list
recipients of pdf report agent feedback

After you have selected the recipients, click on "Send PDF of Score Reports". You can view the status as well as add additional recipients to the export on the Exports tab. You can download a copy for yourself at any time from the Exports tab as well. 

pdf send score reports agent feedback

Ex. of a what your recipients will see:

agent view of agent feedback

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