Sharing Feedback

How managers can share feedback and track conversations

4 articles in this collection
Written by Vasu Prathipati, Domenic Nucci, and Matt

Manually Share Scores with Agents

How to manually share QA scores with agents

Written by Matt
Updated over a week ago

Using PDF Exports to share feedback with an Agent

Learn how to create PDFs of completed rubrics to share with Agents

Written by Vasu Prathipati
Updated over a week ago

Coaching Sessions

Coaching Forms

Lead 1-on-1 sessions with Coaching Forms

Written by Matt
Updated over a week ago

Coaching Notes for Agents

Maintain a running list of notes for each agent to track areas of high performance and improvement

Written by Domenic Nucci
Updated over a week ago