MaestroQA ✨

Configure your notifications from the coaching workflow

Coaching Notifications

Using Performance Dashboard Metrics in Coaching Sessions

Using Metrics in Coaching Sessions

Learn how to use Smart Links in Coaching Sessions

Smart Links

Learn how to use Macros to drive alignment and scale your Coaching program

How to Create and Edit Macros

Creating a To-Do Template

Matt

Vasu Prathipati

All information needed to know how to start Coaching in MaestroQA

Coaching

Using Coaching Forms and tracking Coaching Sessions

Coaching Agents in MaestroQA

Learn how to use the Team Coaching Dashboard for a holistic view of your team’s performance in Maestro

The Team Coaching Dashboard

Learn how to access tickets with QA and CSAT scores from the Coaching tab

Using the Feedback Table

Navigating the Coaching Tab

Coaching Reporting Dashboard

Coaching Reporting

How managers can share feedback and track conversations

Sharing Feedback 

How to manually share QA scores with agents

Manually Share Scores with Agents

Learn how to create PDFs of completed rubrics to share with Agents

Using PDF Exports to share feedback with an Agent

Sharing QA Scores

MaestroQA Homepage

MaestroQA Blog

MaestroQA Dashboard

Find answers and get help from Intercom Support and Community Experts

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