If you have problems with agents who repeatedly do not share their screens we can block them from using Zendesk unless they are actively sharing a screen.

Blocking will apply to all agents using the extension and can be jarring and disruptive. It should be used as a last resort after you have educated agents how to use the extension and that they are required to share their screens.

When Zendesk blocking is enabled:

  • Agents will be required to share their screens.
  • Agents won’t be able to interact with Zendesk until they allow screen sharing.
  • Agents who stop screen sharing while on a call must share their screens once the call is over to use Zendesk.

Zendesk blocking does not support chat systems. If an agent is working on a chat ticket when they stop sharing they could lose access to the conversation.

Normal Screen Permission Prompt

Restricted Prompt Enabled through Force Zendesk

Did this answer your question?