Find coaching and process insights faster by highlighting the moments that matter in your recordings. Moments helps you identify interesting agent workflows to watch, like putting a call on hold, using internal tools, and tickets flagged by agents.

Before we get started, only MaestroQA Admins will be able to configure moments or create a Screen Capture metric.

As a MaestroQA Admin, navigate to the Moments page by:

On this page, you will see a Add moment button. Click on this to see a form you will need to fill out the below details. Moment Name or URL set can also be updated after initial creation.

Provide a unique name for the Moment so you can easily locate it afterwords.

Add one or multiple URLs for what you want to track underneath the Moment name.

Here are two example approaches for URLs to track:

You can create a broad URL to help catch any time someone is visiting any page that is related to the path you set. This can be useful if you are trying to broadly track when someone is generally using a tool.

Example URLs:

You can add very specific URL(s) to just track when someone is frequenting a specific page or set of specific pages.

If you are looking to track when someone is using a very specific piece of content or visiting a very specific account, you should use this approach.

Example URL(s):

Pro Tip: If you create Moments that are potentially overlapping, this may not reflect on the Moments timeline when watching a specific ticket, but you can still use these in Screen Capture Moment metrics to calculate time spent on the specific URL.

Selecting these checkboxes will auto-generate Screen Capture ticket attributes that you can use in automations or on the Tickets page.