Catch-Up

  • On a scale from 1-10, how did you feel about your performance this week?

  • How are you feeling about your motivation this week?

KPI Review

Let’s take some time to review the KPIs in the Coaching Points of this session and discuss your progress

Strengths:

Discuss some strengths you’ve noticed in the Agent’s performance.

  • Use Coaching Points to point to individual tickets, KPIs, or areas of strength

Opportunities:

Discuss some opportunities you’ve noticed in the Agent’s performance.

  • Use Coaching Points to point to individual tickets, KPIs, or areas of strength

SMART Goal:

I will:

By this date:

By taking these steps:

  1. [Assign a To-Do to your Agent to help them reach their SMART goals!]


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