Use the Appeals Workflow to encourage discussion and improve coaching around the answers you or your agents receive. Then, seamlessly track the progress of Appeals and manage their review right in MaestroQA!
To enable appeals for non-agents:
Click on your name in the top right to access the dropdown menu
Click on Settings from the dropdown
Click on Feature Toggles from the left side menu
Within the Additional Feature Settings, Choose Enable Appeals Workflow (for non-agents)
To enable appeals for all of your MaestroQA users:
Click on Settings from the dropdown
Click on Feature Toggles from the left side menu
Within the Additional Feature Settings, Choose Enable Appeals Workflow (for non-agents) & enable Appeals for Agents
