Maestro QA Help Center
Go to MaestroQA ✨
All Collections
Appeals

Appeals

Setting up and using the Appeals Workflow in Maestro

Sarah Wooten avatar
4 articles in this collection
Written by Sarah Wooten

Enable Appeals

Turn on the new appeals workflow and get started creating and tracking conversations around your agents' progress in MaestroQA
Sarah Wooten avatar
Written by Sarah Wooten
Updated over a week ago

Create an Appeal

Kick-off the appeals process by appealing an answer in a scorecard and start creating conversations about QA scores
Sarah Wooten avatar
Written by Sarah Wooten
Updated over a week ago

The Appeals Table

Keep track of your appeals, take a quick look at the current number of pending appeals, and manage the appeals you're assigned to review
Sarah Wooten avatar
Written by Sarah Wooten
Updated over a week ago

Approve, Deny, or Delete an Appeal

Assigned an appeal to review? Follow the steps outlined below to approve or deny the appeal.
Sarah Wooten avatar
Written by Sarah Wooten
Updated over a week ago
Maestro QA Help Center
  • MaestroQA Homepage
  • MaestroQA Blog
  • MaestroQA Dashboard