Appeals

Setting up and using the Appeals Workflow in Maestro

5 articles in this collection
Written by Sarah Wooten and Lydia Harris

I Have a Question About My Score

How to dispute your grades in MaestroQA

Written by Lydia Harris
Updated over a week ago

Enable Appeals

Turn on the new appeals workflow and get started creating and tracking conversations around your agents' progress in MaestroQA

Written by Sarah Wooten
Updated over a week ago

Create an Appeal

Kick off the Appeals process by Appealing an answer in a scorecard and start creating conversations about QA scores!

Written by Sarah Wooten
Updated over a week ago

The Appeals Table

Keep track of your appeals, take a quick look at the current number of pending appeals, and manage the appeals you're assigned to review

Written by Sarah Wooten
Updated over a week ago

Approve, Deny, or Delete an Appeal

Were you assigned an Appeal to review? Follow the steps outlined below to approve or deny the Appeal!

Written by Sarah Wooten
Updated over a week ago