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Appeals

Setting up and using the Appeals Workflow in Maestro

6 articles
David Chitwood avatarMatt avatar
Written by David Chitwood and Matt

I Have a Question About My Score

How to dispute your grades in MaestroQA
David Chitwood avatar
Written by David Chitwood. Updated over a week ago

Enable Appeals

Turn on the new appeals workflow and get started creating and tracking conversations around your agents' progress in MaestroQA
Matt avatar
Written by Matt. Updated over a week ago

Multi-Approval Agent QA Appeals

Guide to set up Multi-Approval Agent QA Appeals Workflow
Matt avatar
Written by Matt. Updated over a week ago

Create an Appeal

Kick off the Appeals process by Appealing an answer in a scorecard and start creating conversations about QA scores!
Matt avatar
Written by Matt. Updated over a week ago

The Appeals Table

Keep track of your appeals, take a quick look at the current number of pending appeals, and manage the appeals you're assigned to review
Matt avatar
Written by Matt. Updated over a week ago

Approve, Deny, or Delete an Appeal

Were you assigned an Appeal to review? Follow the steps outlined below to approve or deny the Appeal!
Matt avatar
Written by Matt. Updated over a week ago