MaestroQA ✨

Turn on the new appeals workflow and get started creating and tracking conversations around your agents' progress in MaestroQA

Enable Appeals

I Have a Question About My Score

Agent QA Appeal Decision Reasons

Kick off the Appeals process by Appealing an answer in a scorecard and start creating conversations about QA scores!

Create an Appeal

Guide to set up Multi-Approval Agent QA Appeals Workflow

Multi-Approval Agent QA Appeals

Keep track of your appeals, take a quick look at the current number of pending appeals, and manage the appeals you're assigned to review

The Appeals Table

Were you assigned an Appeal to review? Follow the steps outlined below to approve or deny the Appeal!

Approve, Deny, or Delete an Appeal

Setting up Appeals by User Group

Setting Appeal Deadlines for Agent QA

Matt

David

Setting up and using the Appeals Workflow in Maestro

Appeals

MaestroQA Homepage

MaestroQA Blog

MaestroQA Dashboard

Find answers and get help from Intercom Support and Community Experts

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