MaestroQA ✨

Matt

David Chitwood

Discover how to conduct Agent QA, Grader QA, Calibrations, and more

QA Workflows

Turn on the new appeals workflow and get started creating and tracking conversations around your agents' progress in MaestroQA

Enable Appeals

I Have a Question About My Score

Appeal Approve/Deny Reasons

Kick off the Appeals process by Appealing an answer in a scorecard and start creating conversations about QA scores!

Create an Appeal

Guide to set up Multi-Approval Agent QA Appeals Workflow

Multi-Approval Agent QA Appeals

Keep track of your appeals, take a quick look at the current number of pending appeals, and manage the appeals you're assigned to review

The Appeals Table

Were you assigned an Appeal to review? Follow the steps outlined below to approve or deny the Appeal!

Approve, Deny, or Delete an Appeal

Setting up Appeals by User Group

Setting Appeal Deadlines for Agent QA

Setting up and using the Appeals Workflow in Maestro

Appeals

Drive Grader Accountability in Your QA Program

Calibrations and Grader QA

How to conduct a Team Calibration in MaestroQA

Team Calibration Workflow

Scheduling a Calibration Session

How to automatically grant agent access when creating a Calibration Assignment

Automate Agent Group Access for Calibrations

How to conduct and view a Team Final Calibration

Conducting and Viewing Team Final Calibrations

Team Calibrations

What is Grader QA, and why is it important?

GraderQA Appeals

Set up multi-approval steps for submitting a Grader QA Appeal

Multi-Approval Grader QA Appeals

What is an Alignment Score?

Building out a Grader QA workflow in MaestroQA

Grader QA Workflow

Streamline your Grader Feedback workflows with Automations to drive Grader accountability at scale

Grader QA Feedback Automation

Creating manual Grader QA Assignments

GraderQA

MaestroQA Homepage

MaestroQA Blog

MaestroQA Dashboard

Find answers and get help from Intercom Support and Community Experts

Empty Help Center

Uh oh. That page doesn’t exist.

Disappointed

Neutral

Smiley

Thinking...

Searching through sources...

Analyzing...

Title

Track the progress of all tickets related to your company.

Tickets portal.

{assigneeName} needs more information from you