There are cases where maybe an assignment that was shared with you contains tickets that don't exactly fit the your company's grading standards.
In these cases, users can utilize the "Replace Ticket" feature to automatically replace a ticket according to the filter parameters set by the assignment creator.
Note: This feature only works for assignments generated by a Sharing Automation
How do I replace a ticket?
When you click into an assignment/Ticket Review, all you need to do is select the ticket and then click on "Replace Tickets".
A form will pop up where you can define the date range and well as leave a reason for why you are replacing tickets.
Users can then easily review the reason for replacing the ticket by clicking on Notes.