MaestroQA ✨

Conducting Agent QA

Get in the grading zone - increase your grading focus and efficiency

Quick Grade -  The New Grading Workflow

Highlight specific text within a ticket and leave comments to allow for more targeted feedback.

Annotating Tickets

Replacing Assigned Tickets

In addition to being able to QA regular email and chat interactions, phone calls can also be graded in MaestroQA

QAing Phone Calls

Learn how Graders can contribute insights to Coaching Sessions

Adding to Coaching from Grading

What users can conduct Agent QA in Maestro

Who can grade tickets?

Matt

Domenic Nucci

Grading Tickets

MaestroQA Homepage

MaestroQA Blog

MaestroQA Dashboard

Find answers and get help from Intercom Support and Community Experts

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Tickets submitted through the messenger or by a support agent in your conversation will appear here.