Understanding Grading Permissions
When managing grading permissions in MaestroQA, there are a few areas to keep in mind:
User Role Permissions: whether the account's role in MaestroQA can grade tickets
Rubric access: whether the user has access to a rubric to grade tickets
Agent access: whether the user has access to agents
This article will walk through how to check each of these fields to make sure your graders can get started with grading tickets.
Checking User Role Permissions
As a MaestroQA Admin user, ensure the proper MaestroQA Roles have grading access by:
Clicking on "Settings"
Click on "User Roles"
Click on the "Role Permissions" tab
Check underneath the "Edit Grades" column to see if the MaestroQA role has the proper grading permissions, mark "Yes" for roles that should have grading access
Rubric Access
The next thing to check would be whether the grader has access to use rubrics to grade tickets. This can be done as a MaestroQA Admin by:
Clicking on "Settings"
Click on "Rubrics"
Underneath the "Access" column, click on "Edit Access"
On the pop-up menu, ensure that the proper graders have both "View" and "Edit" access to the rubric. These permissions grant the user the ability to use the rubric to grade tickets.
Click on "Update Access" once you are done applying the changes
Agent Access
In order for a grader to conduct Agent QA, they need to be able to see tickets the agent has worked on. To check if the grader has proper access to agent groups. To do this as a MaestroQA Admin, you would:
Click on "Settings"
Click on "User Roles"
Go to the "User Accounts" tab
Look up the email for the grader in question
Check underneath the "Access to Groups" column to see what agent groups the grader has access to
Add the missing agent groups if necessary
