Coaching Agents in MaestroQA

Using Coaching Forms and tracking Coaching Sessions

18 articles in this collection
Written by Heli Munshi

Using Commandbar

Learn how to use Commandbar in Maestro

Written by Heli Munshi
Updated over a week ago

Adding Ungraded Tickets to Coaching

Learn how to add to Coaching directly from the Tickets tab

Written by Heli Munshi
Updated over a week ago

Guide to Coaching (v2)

How to get started with the coaching workflow and unlock better agent performance in a few easy steps!

Written by Heli Munshi
Updated over a week ago

The Anatomy of a Coaching Session

Intro: Coaching Sessions

Learn how to give structured feedback with Coaching Sessions

Written by Heli Munshi
Updated over a week ago

Smart Links

Learn how to use Smart Links in Coaching Sessions

Written by Heli Munshi
Updated over a week ago

Coaching Points

Learn how to use Coaching Points to bring specific feedback into sessions

Written by Heli Munshi
Updated over a week ago

How to Create and Edit Macros

Learn how to use Macros to drive alignment and scale your Coaching program

Written by Heli Munshi
Updated over a week ago

Coaching Templates

Learn how to use Coaching Templates for Coaching Sessions

Written by Heli Munshi
Updated over a week ago

To-Do's

Learn how to use To-Do's for Tasks and Goal Setting

Written by Heli Munshi
Updated over a week ago

Navigating the Coaching Tab

The Team Coaching Dashboard

Learn how to use the Team Coaching Dashboard for a holistic view of your team’s performance in Maestro

Written by Heli Munshi
Updated over a week ago

Coaching Page: Overview Section

See QA Feedback Displayed as a Dashboard at the Agent Level

Written by Heli Munshi
Updated over a week ago

Using the Feedback Table

Learn how to access tickets with QA and CSAT scores from the Coaching tab

Written by Heli Munshi
Updated over a week ago

Coaching Tab - The Agent Experience

Coaching: The Agent Experience

Learn how to navigate the agent experience

Written by Heli Munshi
Updated over a week ago

Coaching Reporting

Coaching Reporting

Monitor the creation and completion Coaching Sessions at scale

Written by Heli Munshi
Updated over a week ago

Coaching Reporting Dashboard

Written by Heli Munshi
Updated over a week ago

Example Coaching Templates

Welcome to Coaching!

Use this training template to onboard your Agents to Coaching, and level-set expectations for future performance

Written by Heli Munshi
Updated over a week ago

1:1 Session

Use this 1:1 Coaching Session to discuss an Agent’s performance holistically and align on targeted goals for growth

Written by Heli Munshi
Updated over a week ago

Performance Review

Use this Performance Review to discuss performance and growth from the past month, quarter, or year, and development plans for the future

Written by Heli Munshi
Updated over a week ago