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Coaching Agents in MaestroQA
Coaching Agents in MaestroQA
Using Coaching Forms and tracking Coaching Sessions
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16 articles in this collection
Written by
Denmore Mcdermott
and
Anna Prisco
Using Commandbar
Learn how to use Commandbar in Maestro
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Written by
Anna Prisco
Updated over a week ago
Adding Ungraded Tickets to Coaching
Learn how to add to Coaching directly from the Tickets tab
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Written by
Anna Prisco
Updated over a week ago
The Anatomy of a Coaching Session
Intro: Coaching Sessions
Learn how to give structured feedback with Coaching Sessions
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Written by
Anna Prisco
Updated over a week ago
Smart Links
Learn how to use Smart Links in Coaching Sessions
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Written by
Anna Prisco
Updated over a week ago
Coaching Points
Learn how to use Coaching Points to bring specific feedback into sessions
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Written by
Anna Prisco
Updated over a week ago
How to Create and Edit Macros
Learn how to use Macros to drive alignment and scale your Coaching program
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Written by
Anna Prisco
Updated over a week ago
Coaching Templates
Learn how to use Coaching Templates for Coaching Sessions
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Written by
Anna Prisco
Updated over a week ago
To-Do's
Learn how to use To-Do's for Tasks and Goal Setting
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Written by
Anna Prisco
Updated over a week ago
Navigating the Coaching Tab
The Team Coaching Dashboard
Learn how to use the Team Coaching Dashboard for a holistic view of your team’s performance in Maestro
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Written by
Anna Prisco
Updated over a week ago
Coaching Page: Overview Section
See QA Feedback Displayed as a Dashboard at the Agent Level
Written by
Denmore Mcdermott
Updated over a week ago
Using the Feedback Table
Learn how to access tickets with QA and CSAT scores from the Coaching tab
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Written by
Anna Prisco
Updated over a week ago
Coaching Tab - The Agent Experience
Coaching - The Agent Experience in MaestroQA
Understand the Agent's point-of-view in Maestro to drive your team's overall engagement with their feedback.
Written by
Denmore Mcdermott
Updated over a week ago
Coaching Reporting
Coaching Reporting
Monitor the creation and completion Coaching Sessions at scale
Written by
Denmore Mcdermott
Updated over a week ago
Example Coaching Templates
Welcome to Coaching!
Use this training template to onboard your Agents to Coaching, and level-set expectations for future performance
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Written by
Anna Prisco
Updated over a week ago
1:1 Session
Use this 1:1 Coaching Session to discuss an Agent’s performance holistically and align on targeted goals for growth
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Written by
Anna Prisco
Updated over a week ago
Performance Review
Use this Performance Review to discuss performance and growth from the past month, quarter, or year, and development plans for the future
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Written by
Anna Prisco
Updated over a week ago