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Coaching Agents in MaestroQA
Coaching Agents in MaestroQA
Using Coaching Forms and tracking Coaching Sessions
19 articles in this collection
Written by
Heli Munshi
Using Commandbar
Learn how to use Commandbar in Maestro
Written by
Heli Munshi
Updated over a week ago
Adding Ungraded Tickets to Coaching
Learn how to add to Coaching directly from the Tickets tab
Written by
Heli Munshi
Updated over a week ago
Coaching Notifications
Configure your notifications from the coaching workflow
Written by
Heli Munshi
Updated over a week ago
Guide to Coaching (v2)
How to get started with the coaching workflow and unlock better agent performance in a few easy steps!
Written by
Heli Munshi
Updated over a week ago
The Anatomy of a Coaching Session
Intro: Coaching Sessions
Learn how to give structured feedback with Coaching Sessions
Written by
Heli Munshi
Updated over a week ago
Smart Links
Learn how to use Smart Links in Coaching Sessions
Written by
Heli Munshi
Updated over a week ago
Coaching Points
Learn how to use Coaching Points to bring specific feedback into sessions
Written by
Heli Munshi
Updated over a week ago
How to Create and Edit Macros
Learn how to use Macros to drive alignment and scale your Coaching program
Written by
Heli Munshi
Updated over a week ago
Coaching Templates
Learn how to use Coaching Templates for Coaching Sessions
Written by
Heli Munshi
Updated over a week ago
To-Do's
Learn how to use To-Do's for Tasks and Goal Setting
Written by
Heli Munshi
Updated over a week ago
Navigating the Coaching Tab
The Team Coaching Dashboard
Learn how to use the Team Coaching Dashboard for a holistic view of your team’s performance in Maestro
Written by
Heli Munshi
Updated over a week ago
Coaching Page: Overview Section
See QA Feedback Displayed as a Dashboard at the Agent Level
Written by
Heli Munshi
Updated over a week ago
Using the Feedback Table
Learn how to access tickets with QA and CSAT scores from the Coaching tab
Written by
Heli Munshi
Updated over a week ago
Coaching Tab - The Agent Experience
Coaching: The Agent Experience
Learn how to navigate the agent experience
Written by
Heli Munshi
Updated over a week ago
Coaching Reporting
Coaching Reporting
Monitor the creation and completion Coaching Sessions at scale
Written by
Heli Munshi
Updated over a week ago
Coaching Reporting Dashboard
Written by
Heli Munshi
Updated over a week ago
Example Coaching Templates
Welcome to Coaching!
Use this training template to onboard your Agents to Coaching, and level-set expectations for future performance
Written by
Heli Munshi
Updated over a week ago
1:1 Session
Use this 1:1 Coaching Session to discuss an Agent’s performance holistically and align on targeted goals for growth
Written by
Heli Munshi
Updated over a week ago
Performance Review
Use this Performance Review to discuss performance and growth from the past month, quarter, or year, and development plans for the future
Written by
Heli Munshi
Updated over a week ago