MaestroQA ✨

Learn how to add to Coaching directly from the Tickets tab

Adding Ungraded Tickets to Coaching

Configure your notifications from the coaching workflow

Coaching Notifications

How to get started with the coaching workflow and unlock better agent performance in a few easy steps!

Guide to Coaching (v2)

Heli Munshi

Using Coaching Forms and tracking Coaching Sessions

Coaching Agents in MaestroQA

Learn how to give structured feedback with Coaching Sessions

Intro: Coaching Sessions

Learn how to use Smart Links in Coaching Sessions

Smart Links

Learn how to use Coaching Points to bring specific feedback into sessions

Coaching Points

Learn how to use Macros to drive alignment and scale your Coaching program

How to Create and Edit Macros

Learn how to use Coaching Templates for Coaching Sessions

Coaching Templates

Learn how to use To-Do's for Tasks and Goal Setting

To-Do's

The Anatomy of a Coaching Session

Learn how to use the Team Coaching Dashboard for a holistic view of your team’s performance in Maestro

The Team Coaching Dashboard

See QA Feedback Displayed as a Dashboard at the Agent Level

Coaching Page: Overview Section

Learn how to access tickets with QA and CSAT scores from the Coaching tab

Using the Feedback Table

Navigating the Coaching Tab

Learn how to navigate the agent experience

Coaching: The Agent Experience

Coaching Tab - The Agent Experience

Monitor the creation and completion Coaching Sessions at scale

Coaching Reporting

Coaching Reporting Dashboard

Use this training template to onboard your Agents to Coaching, and level-set expectations for future performance

Welcome to Coaching!

Use this 1:1 Coaching Session to discuss an Agent’s performance holistically and align on targeted goals for growth

1:1 Session

Use this Performance Review to discuss performance and growth from the past month, quarter, or year, and development plans for the future