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Coaching Agents in MaestroQA

Coaching Agents in MaestroQA

Using Coaching Forms and tracking Coaching Sessions

18 articles
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Written by Heli Munshi

Adding Ungraded Tickets to Coaching

Learn how to add to Coaching directly from the Tickets tab
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Written by Heli Munshi. Updated over a week ago

Coaching Notifications

Configure your notifications from the coaching workflow
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Written by Heli Munshi. Updated over a week ago

Guide to Coaching (v2)

How to get started with the coaching workflow and unlock better agent performance in a few easy steps!
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Written by Heli Munshi. Updated over a week ago

The Anatomy of a Coaching Session

6 articles
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Written by Heli Munshi

Navigating the Coaching Tab

3 articles
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Written by Heli Munshi

Coaching Tab - The Agent Experience

1 article
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Written by Heli Munshi

Coaching Reporting

2 articles
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Written by Heli Munshi

Example Coaching Templates

3 articles
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Written by Heli Munshi
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