Coaching Agents in MaestroQA | Maestro QA Help Center

Using Commandbar

Adding Ungraded Tickets to Coaching

Learn how to add to Coaching directly from the Tickets tab

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Written by Anna Prisco
Updated over a week ago

The Anatomy of a Coaching Session

Intro: Coaching Sessions

Learn how to give structured feedback with Coaching Sessions

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Written by Anna Prisco
Updated over a week ago

Smart Links

Learn how to use Smart Links in Coaching Sessions

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Written by Anna Prisco
Updated over a week ago

Coaching Points

Learn how to use Coaching Points to bring specific feedback into sessions

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Written by Anna Prisco
Updated over a week ago

How to Create and Edit Macros

Learn how to use Macros to drive alignment and scale your Coaching program

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Written by Anna Prisco
Updated over a week ago

Coaching Templates

Learn how to use Coaching Templates for Coaching Sessions

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Written by Anna Prisco
Updated over a week ago

To-Do's

Learn how to use To-Do's for Tasks and Goal Setting

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Written by Anna Prisco
Updated over a week ago

Navigating the Coaching Tab

The Team Coaching Dashboard

Learn how to use the Team Coaching Dashboard for a holistic view of your team’s performance in Maestro

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Written by Anna Prisco
Updated over a week ago

Coaching Page: Overview Section

See QA Feedback Displayed as a Dashboard at the Agent Level

Written by Denmore Mcdermott
Updated over a week ago

Using the Feedback Table

Learn how to access tickets with QA and CSAT scores from the Coaching tab

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Written by Anna Prisco
Updated over a week ago

Coaching Tab - The Agent Experience

Coaching - The Agent Experience in MaestroQA

Understand the Agent's point-of-view in Maestro to drive your team's overall engagement with their feedback.

Written by Denmore Mcdermott
Updated over a week ago

Coaching Reporting

Monitor the creation and completion Coaching Sessions at scale

Written by Denmore Mcdermott
Updated over a week ago

Example Coaching Templates

Welcome to Coaching!

Use this training template to onboard your Agents to Coaching, and level-set expectations for future performance

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Written by Anna Prisco
Updated over a week ago

1:1 Session

Use this 1:1 Coaching Session to discuss an Agent’s performance holistically and align on targeted goals for growth

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Written by Anna Prisco
Updated over a week ago

Performance Review

Use this Performance Review to discuss performance and growth from the past month, quarter, or year, and development plans for the future

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Written by Anna Prisco
Updated over a week ago