MaestroQA ✨

Learn how to add to Coaching directly from the Tickets tab

Adding Ungraded Tickets to Coaching

Configure your notifications from the coaching workflow

Using Performance Dashboard Metrics in Coaching Sessions

Learn how to use Smart Links in Coaching Sessions

Learn how to use Macros to drive alignment and scale your Coaching program

Learn how to use To-Do's for Tasks and Goal Setting

All information needed to know how to start Coaching in MaestroQA

Using Coaching Forms and tracking Coaching Sessions

Learn how to use the Team Coaching Dashboard for a holistic view of your team’s performance in Maestro

Learn how to access tickets with QA and CSAT scores from the Coaching tab

How managers can share feedback and track conversations

How to manually share QA scores with agents

Learn how to create PDFs of completed rubrics to share with Agents

Find answers and get help from Intercom Support and Community Experts

Track the progress of all tickets related to your company.

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