Getting Started
Integrate your helpdesk (ex. Zendesk), Create a Rubric, Import Custom Fields, and Invite teammates
User Role-Specific Articles
Find articles catered to your role here
Performance Dashboard
Integrations in MaestroQA
Rubrics
Learn about how Rubrics work in MaestroQA
Setting up an AgentQA Workflow
Grading tickets in MaestroQA
Managing Users in MaestroQA
Understanding how to manage users in MaestroQA
Coaching Agents in MaestroQA
Using Coaching Forms and tracking Coaching Sessions
Sharing Feedback
How managers can share feedback and track conversations
Sharing Automations
Learn about how Sharing Automations work in MaestroQA
Calibrations and Grader QA
Drive Grader Accountability in Your QA Program
Appeals
Setting up and using the Appeals Workflow in Maestro
Managing Assignments in MaestroQA
Reporting & Exporting in MaestroQA
Create various team, individual, and group QA reports and exports
MaestroQA Screen Capture
Setting up, using, and optimizing Screen Capture
Troubleshooting and FAQs
API Documentation
Documentation for the MaestroQA API
Announcements & Wisdom Wednesday Content
Product updates on the latest releases, and a look ahead at what's upcoming.