MaestroQA ✨

Matt

Understanding how to manage users in MaestroQA 

Understanding the User Accounts tab in User Roles

Understanding who has access to MaestorQA

Allowing Limited Admins to help manage users in MaestroQA

Understanding Agent Profiles in MaestroQA

Understanding what agent groups are and why they are important

Set up Agent Groups to auto-populate based off of Agent QA Scores

How to bulk update/add agents to Agent Groups

Managing what user roles have access to specific functions

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Track the progress of all tickets related to your company

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