MaestroQA ✨

Matt

Scott Ashton

David Chitwood

Discover how to conduct Agent QA, Grader QA, Calibrations, and more

QA Workflows

Use Automations to create Assignments and share f

Automations

Understanding who has access and can edit automations

Who can edit Automations?

Create Custom Ticket Replacement Reasons

Where is the Automations page?

Creating Backup Search Filters in Automations

Why is my AgentQA Automation not assigning Tickets?

Automation Basics

How to build an automated workflow for AgentQA in MaestroQA

Creating Agent-Based Automations

Have more control over when your team’s Agent QA grading assignments are scheduled on a weekly/monthly basis.

Scheduling Flexibility for Agent QA Automations

Understanding the benefits of distributing assignments by grader

Why should I use Grader-Based Automations?

Fix "Send Grading Assignment" automation issues in a flash!

Troubleshooting Grading Assignment Automation Issues

How to create Grader Based Automations

Automate Creating and Sharing Grading Assignments

Learn how to send out graded tickets and set due dates for agents to review them

Automate Sharing Graded Tickets

Automate Sharing Feedback

Turn on the new appeals workflow and get started creating and tracking conversations around your agents' progress in MaestroQA

Enable Appeals

I Have a Question About My Score

Agent QA Appeal Decision Reasons

Kick off the Appeals process by Appealing an answer in a scorecard and start creating conversations about QA scores!

Create an Appeal

Guide to set up Multi-Approval Agent QA Appeals Workflow

Multi-Approval Agent QA Appeals

Keep track of your appeals, take a quick look at the current number of pending appeals, and manage the appeals you're assigned to review

The Appeals Table

Were you assigned an Appeal to review? Follow the steps outlined below to approve or deny the Appeal!

Approve, Deny, or Delete an Appeal

Setting up Appeals by User Group

Setting Appeal Deadlines for Agent QA

Setting up and using the Appeals Workflow in Maestro

Appeals

Drive Grader Accountability in Your QA Program

Calibrations and Grader QA

How to conduct a Team Calibration in MaestroQA

Team Calibration Workflow

Scheduling a Calibration Session

How to automatically grant agent access when creating a Calibration Assignment

Automate Agent Group Access for Calibrations

How to conduct and view a Team Final Calibration

Conducting and Viewing Team Final Calibrations

Team Calibrations

What is Grader QA, and why is it important?

Set up multi-approval steps for submitting a Grader QA Appeal

Multi-Approval Grader QA Appeals

What is an Alignment Score?

Building out a Grader QA workflow in MaestroQA

Grader QA Workflow

Streamline your Grader Feedback workflows with Automations to drive Grader accountability at scale

Grader QA Feedback Automation

Creating manual Grader QA Assignments

GraderQA

MaestroQA Homepage

MaestroQA Blog

MaestroQA Dashboard

Find answers and get help from Intercom Support and Community Experts

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Track the progress of all tickets related to your company.

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